Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Additional Information
Generic
Katrina Mello

Katrina Mello

Du Lac Tribal &
Cloquet,MN

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

25
25
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
08.2009 - 03.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Determined solutions for clients promptly and professionally.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
  • Located merchandise across various stores to address customer needs.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Managed and established business accounts with [Number] individuals.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Store Manager

The Walking Company
05.2001 - 07.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Education

GED -

Cloquet Senior
Cloquet, MN
12.2013

Skills

  • Flexible Hours
  • Sales Contracts
  • Trade-In Quotes
  • POS System Operations
  • Returns and Exchanges
  • Product and Service Sales
  • Purchase Recommendations
  • Stocking and Receiving
  • Fraud Prevention
  • Proper Staffing
  • Store Opening and Closing
  • Time Management

Timeline

Retail Sales Consultant

AT&T Mobility
08.2009 - 03.2019

Store Manager

The Walking Company
05.2001 - 07.2009

GED -

Cloquet Senior

Work Preference

Work Type

Full Time

Location Preference

On-Site

Additional Information

The Walking Company

Position Retail Store Manager 10 years experience.

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