Katrina Meredith Self

Office Manager/Senior Certified Pharmacy Technician

Clinic Pharmacy

Prineville, Oregon

10.2015 - Current

Managed daily operations of the clinic pharmacy ensuring efficient service delivery.
Oversaw inventory control, maintaining stock levels for medications and supplies.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Implemented standard operating procedures to enhance workflow efficiency.
Trained new employees on pharmacy protocols and customer service standards.
Maintained compliance with health regulations and pharmacy guidelines consistently.
Developed customer relationships to improve service satisfaction and loyalty.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Supervised staff members, organized schedules and delegated tasks.
Managed, scheduled and coordinated office functions and activities for employees.
Ensured compliance with applicable laws regarding employment practices.
Resolved customer complaints or answered customers' questions.
Managed medication inventory and ensured accurate stock levels.
Assisted pharmacists in preparing and dispensing medications.
Performed daily banking activities such as deposits, transfers and withdrawals.
Delegated work to staff, setting priorities and goals.
Dispensed medications accurately and efficiently to patients.
Processed prescription orders using pharmacy management software systems.
Participated in continuing education programs designed to enhance job knowledge.
Monitored expiration dates on medications in order to maintain product integrity.
Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Compiled customer demographic, allergy, and medical history background.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Ensured compliance with federal and state laws pertaining to controlled substances.
Resolved billing issues with insurance companies or other third-party payers.
Maintained a clean and organized pharmacy workspace to ensure efficiency.
Oversaw the ordering, receiving, and storage of pharmacy inventory.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Managed the pharmacy's electronic health records system.