Katrina Miles
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Senior Residential Instructor
Florida School For The Deaf And Blind
Saint Augustine, FL
08.2018 - 11.2023
- Monitored behavior, documented occurrences, and reported any issues to the appropriate personnel.
- Organized recreational activities for clients that promote physical health and social development.
- Provided daily support and guidance to residents in a residential setting.
- Maintained accurate records related to client care including service plan notes and incident reports.
- Participated in regular staff meetings to review progress of the program and its participants.
- Taught independent living skills such as budgeting, housekeeping, meal preparation.
- Ensured all client rights were respected during interactions at all times while maintaining professional boundaries with clients.
- Led students through safety procedures for active shooter and fire drills.
Child Protective Investigator
Department Of Children and Families, State of Florida
Saint Augustine, FL
11.2022 - 06.2023
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Prepared written summaries following each investigation or contact with a family member.
- Monitored progress of cases including ensuring that deadlines are met.
- Maintained detailed records on all cases including reports and notes from interviews.
- Provided appropriate referrals for counseling or other supportive services.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
Court Judicial Assistant
Duval County Courthouse
Jacksonville, FL
09.2009 - 08.2018
- Provided administrative support to judicial staff as needed, such as scheduling hearings and trials.
- Organized dockets to ensure efficient workflow in the courtroom.
- Assisted attorneys with trial preparation by providing them with necessary documents or evidence.
- Managed calendars for judges and ensured that all deadlines were met in a timely manner.
- Composed correspondence on behalf of judges when necessary.
- Reviewed incoming requests for continuances or other similar requests from counsels or litigants.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Wrote error-free and professional correspondence on behalf of court system.
- Maintained confidentiality of sensitive information per legal requirements.
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ09-2017
Skills
- First-aid and CPR
- Client Service
- Planning and coordination
- Schedule Management
- Safety awareness
- Relationship Building
- Creativity and Innovation
References
References available upon request.
Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
11.2022 - 06.2023
Senior Residential Instructor
Florida School For The Deaf And Blind
08.2018 - 11.2023
Court Judicial Assistant
Duval County Courthouse
09.2009 - 08.2018
Master of Science - Healthcare Administration
University of Phoenix
Similar Profiles
McRoberts CajunMcRoberts Cajun
Overnight Residential Instructor at Florida School For The Deaf And BlindOvernight Residential Instructor at Florida School For The Deaf And Blind
Kyra MerrillKyra Merrill
Residential Dorm Instructor at Florida School For The Deaf And The BlindResidential Dorm Instructor at Florida School For The Deaf And The Blind
Jonathan ReynoldsJonathan Reynolds
ASL Specialist at Hawaii School For The Deaf And BlindASL Specialist at Hawaii School For The Deaf And Blind