Katrina Miles
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Senior Residential Instructor
Florida School For The Deaf And Blind
Saint Augustine , FL
2018.08 - 2023.11
- Monitored behavior, documented occurrences, and reported any issues to the appropriate personnel.
- Organized recreational activities for clients that promote physical health and social development.
- Provided daily support and guidance to residents in a residential setting.
- Maintained accurate records related to client care including service plan notes and incident reports.
- Participated in regular staff meetings to review progress of the program and its participants.
- Taught independent living skills such as budgeting, housekeeping, meal preparation.
- Ensured all client rights were respected during interactions at all times while maintaining professional boundaries with clients.
- Led students through safety procedures for active shooter and fire drills.
Child Protective Investigator
Department Of Children and Families, State of Florida
Saint Augustine , FL
2022.11 - 2023.06
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Prepared written summaries following each investigation or contact with a family member.
- Monitored progress of cases including ensuring that deadlines are met.
- Maintained detailed records on all cases including reports and notes from interviews.
- Provided appropriate referrals for counseling or other supportive services.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
Court Judicial Assistant
Duval County Courthouse
Jacksonville , FL
2009.09 - 2018.08
- Provided administrative support to judicial staff as needed, such as scheduling hearings and trials.
- Organized dockets to ensure efficient workflow in the courtroom.
- Assisted attorneys with trial preparation by providing them with necessary documents or evidence.
- Managed calendars for judges and ensured that all deadlines were met in a timely manner.
- Composed correspondence on behalf of judges when necessary.
- Reviewed incoming requests for continuances or other similar requests from counsels or litigants.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Wrote error-free and professional correspondence on behalf of court system.
- Maintained confidentiality of sensitive information per legal requirements.
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ2017-09
Skills
- First-aid and CPR
- Client Service
- Planning and coordination
- Schedule Management
- Safety awareness
- Relationship Building
- Creativity and Innovation
References
References available upon request.
Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
2022.11 - 2023.06
Senior Residential Instructor
Florida School For The Deaf And Blind
2018.08 - 2023.11
Court Judicial Assistant
Duval County Courthouse
2009.09 - 2018.08
Master of Science - Healthcare Administration
University of Phoenix
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