Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Millard

Wamsutter

Summary

Dynamic Operations Manager with a proven track record at Love's Travel Stops, excelling in team leadership and inventory management. Enhanced operational efficiency through strategic planning and staff training, resulting in improved performance outcomes. Skilled in problem-solving and adept at fostering strong customer relationships, driving satisfaction and loyalty. Ability to learn quickly and the drive to want to learn more.

Overview

20
20
years of professional experience

Work History

Operations Manager

Love's Travel Stops & Country Stores Inc.
11.2022 - Current
  • Assisted in daily operational tasks to support team objectives.
  • Learned and operated various tools and systems for efficiency.
  • Collaborated with team members to streamline processes and workflows.
  • Supported inventory management by tracking supplies and equipment.
  • Participated in safety training to ensure compliance with protocols.
  • Observed best practices in operations to enhance knowledge base.
  • Contributed to team meetings by sharing insights on workflow improvements.
  • Adapted quickly to new challenges, demonstrating flexibility and resilience.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Produce Manager

Archie's IGA
01.2016 - 10.2022
  • Oversaw daily produce operations, ensuring optimal inventory levels and product quality.
  • Trained team members on proper handling techniques and safety standards.
  • Streamlined workflow processes to enhance efficiency in produce management.
  • Coordinated with suppliers to maintain fresh stock and reduce waste.
  • Implemented inventory tracking systems to monitor product freshness and turnover rates.
  • Developed promotional displays to increase sales of seasonal produce items.
  • Conducted regular staff meetings to discuss performance, goals, and best practices.
  • Resolved customer inquiries regarding product selection and quality effectively.
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Purchased produce following guidelines of marketing plan.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Priced produce to achieve margin and sales goals.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Stay at Home Mom

Myself
10.2009 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Home-schooled children while keeping home working and updated
  • Helped out grandparents with appointments and other projects

Bartender/Grill Cook

Yankee's Tavern
08.2005 - 10.2009
  • Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
  • Engaged with customers to build rapport and foster a welcoming atmosphere in the bar environment.
  • Implemented efficient service protocols, reducing wait times during peak hours significantly.
  • Analyzed sales trends, adjusting offerings to optimize revenue generation opportunities effectively.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Operated grills and fryers, ensuring consistent cooking temperatures for optimal food quality.
  • Prepared and seasoned meats, vegetables, and seafood according to recipe specifications.
  • Maintained cleanliness of grill station, adhering to food safety and sanitation standards.
  • Collaborated with kitchen staff to coordinate meal timing and expedite service during peak hours.
  • Trained new cooks on grilling techniques, equipment operation, and safety protocols.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.

Education

GED -

Essential Education
Corvallis
11-2025

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Planning and implementation
  • Decision-making
  • Operations monitoring
  • Staff training
  • Staff management
  • Inventory management
  • Performance monitoring
  • MS office
  • Goal setting
  • Invoice processing

Timeline

Operations Manager

Love's Travel Stops & Country Stores Inc.
11.2022 - Current

Produce Manager

Archie's IGA
01.2016 - 10.2022

Stay at Home Mom

Myself
10.2009 - 01.2016

Bartender/Grill Cook

Yankee's Tavern
08.2005 - 10.2009

GED -

Essential Education

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