KATRINA MISCHENKO
Talkeetna,AK
Summary
Seeking a position where I can use my skills and abilities to best benefit the position for which I am hired. I desire a position with opportunity for career growth and long term. I am always placing the highest priority on identifying, evaluating, and controlling workplace safety and health hazards. I have been a part of multiple safety committees as well as obtained my North Slope Training Certificate. Seasoned Operations Manager and talented leader with [3] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Carlile Transportation
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
LOGISTICS COORDINATOR
CARLILE TRANSPORTATION
01.2009 - Current
- Coordinating movement of all materials for drilling, construction and operations divisions to and from the Alpine oilfield; this includes both by plane and by ice road
- Prioritizing, planning and supervising the loading and unloading of all inbound and outbound aircraft including but not limited to the DC-6, C-130, Casa and Otter
- Preparing and reviewing shipping documents for transportation of hazardous and non-hazardous materials for conveyance by both air and road, insuring compliance with all federal and state regulations.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated monthly performance reports to track and analyze shipping trends.
SALES ASSOCIATE
THE HOME DEPOT
01.2004 - 01.2009
- Safety and customer service were top priorities as well as working closely with employees to ensure store success and creating a positive work environment
- I was awarded employee of the month on four different occasions
- Our department also won, while I was working in garden, two separate awards for running the best garden department in the state of Alaska.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Some College (No Degree) -
Matanuska Susitna College
Wasilla, AKHIGH SCHOOL DIPLOMA -
Susanna Valley High School
Talkeetna, AK05.2003
Skills
- Proficient with Microsoft Office Suite and Microsoft Excel
- Excellent interoffice communication via email, phone and in person
- Hazmat Certification
- Very detailed work maintaining MSR tracking log
- Extensive forklift experience and certification
- Proficient at tracking software for freight forwarding
- Proficient with 49-CFR and IATA regulations
- Identifying incorrect information on Shippers Declarations
- Operations Monitoring
- Employee relations and conflict resolution
- Performance monitoring
- Employee Motivation
- Maintaining Compliance
- Schedule Management
- Logistics Management
- Warehouse Operations
- Maintenance Planning
Activities
I enjoy working closely with other employees and customers; working to maintain positive work experiences. I love the challenges the outdoors provides and learning to safely overcome them. Learning new skills and working as a team to create new procedures and goals is one of my top priorities. I have had the pleasure of being able to create SOP's and safety protocols in the past and be a part of special groups such as a HIPPA group for Carlile Transportation, and a safety leader for The Home Depot.
References
- Holly Dacorsi, Manager, Carlile, Anchorage, 907-227-2536
- Scott Melander, Manager, Carlile, Prudhoe Bay, 612-412-5433
- Rhiannon Sheets, Manager, The Home Depot, District Alaska, 901-982-2604
- Juliet Forchtner, Administration Assistant, Delta Leasing, Prudhoe Bay, 907-232-3681
- Kenneth Smith, Alpine Logistics, ASRC, Alpine Oilfield, 907-351-2885
Timeline
Operations Manager
Carlile Transportation
09.2022 - Current
LOGISTICS COORDINATOR
CARLILE TRANSPORTATION
01.2009 - Current
SALES ASSOCIATE
THE HOME DEPOT
01.2004 - 01.2009
Some College (No Degree) -
Matanuska Susitna College
HIGH SCHOOL DIPLOMA -
Susanna Valley High School
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