Katrina Mitchell
Atlanta,GA
Summary
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Overview
20
20
years of professional experience
Work History
Team Trainer
Whole Foods Market Inc
Atlanta , GA
09.2020 - 04.2024
- Provided guidance to team members on best practices in customer service.
- Acted as role model for constant food safety, sanitation procedures, and occupational safety.
- Trains all team members on customer service standards and looked for opportunities to provide timely feedback.
School Nutrition Worker
Fulton County Schools
Atlanta , GA
03.2019 - 10.2020
- Maintained and updated student meal records.
- Organized food delivery operations, including receiving, storing and distributing items.
- Performed daily inspections of kitchen equipment to ensure proper functioning.
- Prepared meals according to established recipes and menus.
- Stocked serving lines with prepared foods in a timely manner.
- Ensured that all health regulations were followed during meal preparation and serving times.
- Monitored temperatures of refrigerators, freezers and hot holding units regularly.
- Cleaned tables, counters, floors and other surfaces in the cafeteria area as needed.
Temp Worker
Kelly Services
Troy, MI
10.2017 - 02.2019
- Prepared and served breakfast and lunch to middle school students.
- Maintained a safe and clean environment.
- Washed dishes
- Provided great customer service.
Bakery Sales Associate
Walmart
Atlanta , GA
06.2013 - 07.2018
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with bakery products, including cakes, pastries, breads and other baked goods.
- Baked items such as bread, rolls, croissants, cookies, cinnamon rolls, and donuts daily.
- Washed dishes.
- Organized freezer and cooler.
- Maintained a clean and organized work area throughout the day.
Crew Manager
White Castle
Chicago, IL
03.2004 - 03.2013
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
- Ordered supplies and monitored inventory levels to maintain an efficient operation.
- Ensured compliance with all health codes and regulations by regularly inspecting facility and equipment.
- Took orders on cash register.
- Investigated and resolved customer inquiries and complaints.
- Managed crew of 2-8 team members per shift.
- Displayed great customer service.
Education
High School Diploma -
Dunbar Vocational High School
Chicago, IL06-2000
Skills
- Good communication
- Works well with others
- Quick learner
- Teachable
- Hard working
Timeline
Team Trainer
Whole Foods Market Inc
09.2020 - 04.2024
School Nutrition Worker
Fulton County Schools
03.2019 - 10.2020
Temp Worker
Kelly Services
10.2017 - 02.2019
Bakery Sales Associate
Walmart
06.2013 - 07.2018
Crew Manager
White Castle
03.2004 - 03.2013
High School Diploma -
Dunbar Vocational High School