Katrina M. Mojica
Phoenix,AZ
Summary
Results-focused administrative assistant skilled at coordinating schedules, managing correspondence, and directing administrative workflows to achieve daily objectives. Seeking to enhance office efficiency and advance career.
Overview
19
19
years of professional experience
Work History
Records Management Specialist
Accurate Placement
Phoenix, USA
01.2024 - Current
- Organized documents within various filing systems, ensuring accuracy and completeness.
- Maintained confidentiality of sensitive data and ensured its secure handling at all times.
- Managed data entry processes alongside creating documents, spreadsheets, and reports.
- Performed document access and revision rights authorization to ensure the safety of documentation.
- Collaborated with stakeholders from multiple departments in order to improve overall efficiency in managing organizational records.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
Redacting Specialist
All About People Contractor with State of Arizona
Phoenix, AZ
02.2022 - 08.2022
- Developed and implemented specialized procedures for customer service operations.
- Developed tracking reports to evaluate the performance of each team member.
- Conducted research to analyze customer feedback and identify scope of enhancement
- Coordinated with cross-functional teams to optimize workflow efficiencies.
- Established measurable goals for projects to track progress and assess final outcomes.
- Utilized key performance indicators analysis to identify optimal strategies.
Administrative Assistant
Robert Half Contractor with State of Arizona (ICPC
Phoenix, AZ
09.2019 - 02.2020
- Maintained the precision and confidentiality of physical and electronic documents by adopting organized filing systems.
- Offered administrative assistance to the executive leadership, coordinating meetings and organizing schedules.
- Generated written communication for various purposes, including letters, reports and presentations as directed by management.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Engineer Technician
ity of Phoenix Planning and Development
Phoenix, Arizona
03.2006 - 01.2017
- Reviewed applications, documentation, and payment submissions daily to facilitate permit issuance and zoning process.
- Addressed application-related queries promptly through both phone and in-person interactions while proactively managing everyday concerns.
Education
Associate of Science - General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Customer service
- Records management
- Interpersonal communication
- Adaptability
- Problem-solving
- SAP expertise
- Teamwork and Collaboration
- Process Improvement
Timeline
Records Management Specialist
Accurate Placement
01.2024 - Current
Redacting Specialist
All About People Contractor with State of Arizona
02.2022 - 08.2022
Administrative Assistant
Robert Half Contractor with State of Arizona (ICPC
09.2019 - 02.2020
Engineer Technician
ity of Phoenix Planning and Development
03.2006 - 01.2017
Associate of Science - General Studies
Maricopa Community Colleges - Glendale Community College
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