Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATRINA MONTOYA

Denver,CO

Summary

Diligent Office Manager with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Porter Construction and Maintenance
02.2017 - 05.2025
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
  • Increased customer retention, closely monitoring client feedback and making necessary adjustments to service strategies.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.

Accounting Assistant

Kasel Industries
04.2011 - 01.2017
  • Reconciled accounts against statements, supporting accurate balances and histories.
  • Kept records current with daily transaction posting.
  • Trade show marketing and sales.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.

Office Manager

Adobe Truck & Equipment
03.2008 - 04.2011
  • Fielded questions from staff, customers and vendors using phone and email.
  • Served as point of contact for team of supervisors, owning complex and escalated issues.
  • Placed orders, created invoices, scheduled client rentals.

Cashier Team Lead

Costco Wholesale
01.2006 - 02.2010
  • Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
  • Trained cashier team in register operation, customer service procedures, and merchandising.
  • Communicated with customers and team members to solve problems.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Diploma -

Thornton High school
Thornton, Colorado
05.2003

Skills

  • Office management
  • Customer and client relations
  • Documentation and recordkeeping
  • Accounting support
  • Microsoft Office Suite

Timeline

Administrative Assistant

Porter Construction and Maintenance
02.2017 - 05.2025

Accounting Assistant

Kasel Industries
04.2011 - 01.2017

Office Manager

Adobe Truck & Equipment
03.2008 - 04.2011

Cashier Team Lead

Costco Wholesale
01.2006 - 02.2010

Diploma -

Thornton High school

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