Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Moore

North Lawrence,OH

Summary

Proven track record in enhancing customer engagement and satisfaction, notably at Prime Therapeutics LLC, where I spearheaded initiatives that significantly improved member experiences. Expert in customer service standards and exceptional communication, my approach has consistently resulted in increased repeat bookings and heightened team performance. Skilled in both empathetic interactions and precise financial guidance, I excel in fast-paced, results-driven environments.

Overview

16
16
years of professional experience

Work History

Government Member Service Specialist

Prime Therapeutics LLC
09.2022 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.

Guest Services, Customer Service Associate Remote

Holiday Inn Express San Jose Airport
07.2020 - Current
  • Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
  • Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
  • Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.

Direct Support Specialist

Adelaide II Assisted Living
09.2021 - 03.2022
  • Provide direct care to those with intellectual and developmental disabilities.
  • Plan meals, assist with clean hygiene, grocery shopping, and to assist daily activities throughout the day.
  • Ensure that the facility is following all statues and regulations



Pharmacy Technician

CVS Pharmacy
12.2018 - 03.2020
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Dental Receptionist

Janet Caro, D.D.S. Family Dentistry
09.2008 - 04.2018
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.

Education

Bachelor of Arts - Social Work

Northern Arizona University
Flagstaff, AZ
03.2021

Associate of Arts - Natural Science And Mathematics

Napa Valley College
Napa, CA
06.2008

Skills

  • Customer service standards
  • Strong empathy
  • Customer Engagement
  • Exceptional communication

Timeline

Government Member Service Specialist

Prime Therapeutics LLC
09.2022 - Current

Direct Support Specialist

Adelaide II Assisted Living
09.2021 - 03.2022

Guest Services, Customer Service Associate Remote

Holiday Inn Express San Jose Airport
07.2020 - Current

Pharmacy Technician

CVS Pharmacy
12.2018 - 03.2020

Dental Receptionist

Janet Caro, D.D.S. Family Dentistry
09.2008 - 04.2018

Bachelor of Arts - Social Work

Northern Arizona University

Associate of Arts - Natural Science And Mathematics

Napa Valley College

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Katrina Moore