Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Moore

New Haven

Summary

Compassionate Patient Care Technician with experience at DaVita, skilled in vital signs monitoring and infection control. Proven ability to enhance patient satisfaction through attentive care and effective communication. Recognized for performing diagnostic tests accurately, contributing to timely medical interventions, and fostering strong relationships with healthcare teams. Ensured a positive experience, be it for patients, customers, or guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
08.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Supported healthcare team by preparing patients for assessments and starting treatments.
  • Maintained cleanliness and organization of patient care areas, adhering strictly to infection control standards.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, glucose readings, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Customer Service Lead

University Co-Op
04.2022 - 06.2024
  • Led customer service team in resolving complex inquiries and issues efficiently.
  • Collaborated with cross-functional teams to address customer feedback and improve satisfaction levels.
  • Trained, oversaw, and mentored new team members, prioritizing understanding and support.
  • Managed escalations effectively, ensuring timely resolutions while maintaining positive customer relationships.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Front Desk Guest Service Agent

Courtyard by Marriott
07.2021 - 12.2021
  • Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Coordinated room bookings and maintained accurate reservation records in property management systems.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Handled cash transactions accurately and reconciled financial statements
  • Maintained strict confidentiality in handling sensitive information

Education

Bachelor of Science - Biology

University of Texas
TX
05-2023

Skills

  • Vital signs monitoring
  • Infection control standards
  • Patient services
  • Customer relations
  • Interpersonal communications
  • Data collection
  • Business writing
  • Administrative duties

Certification

CPR Certification

Phlebotomy Certification

Timeline

Patient Care Technician

DaVita
08.2024 - Current

Customer Service Lead

University Co-Op
04.2022 - 06.2024

Front Desk Guest Service Agent

Courtyard by Marriott
07.2021 - 12.2021

Bachelor of Science - Biology

University of Texas

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