Katrina Moore

• Supervised team members to ensure adherence to company policies and operational standards.
• Managed shift schedules, optimizing workforce allocation for peak service times.
• Trained new employees on operational procedures and customer service techniques.
• Monitored inventory levels, coordinating timely restocking to minimize shortages.
• Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
• Conducted performance evaluations for staff, providing constructive feedback and development plans.
• Implemented workflow improvements that increased efficiency during busy shifts.
• Ensured compliance with health and safety regulations, maintaining a safe work environment.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Resident care

Proper lifting

Answering call light

Advocating for my Residents

• Collaborated with multidisciplinary teams to develop individualized care plans for residents.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Assisted residents with daily living activities, ensuring comfort and dignity.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Maintained clean and safe environment by adhering to infection control protocols.
• Documented patient care accurately, enhancing communication among healthcare team members.
• Supported mobility and rehabilitation efforts, promoting independence among residents.
• Advocated for resident needs, enhancing overall satisfaction and quality of care provided.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.