Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Katrina Nelson

Shreveport,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certificate

Work History

Customer Service Specialist

Nelnet
Shreveport , LA
07.2021 - 01.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained and managed customer files and databases.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

Customer Service Representative

Aspen Dental
Shreveport , LA
01.2021 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.

Used Car Salesman

Mercedes-Benz Financial Services
Shreveport, LA
03.2022 - 09.2022
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associate Of Business Administration - Business Management

Southern Arkansas University Tech, Camden, AR
05.2020

Huntington High School, Shreveport, LA
05.2019

Skills

  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Customer Service and Assistance
  • Online Chat
  • Livechat Messaging
  • Billing Adjustments and Refunds
  • Night Deposit Transactions

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.

Certification

  • Sales Essentials Certificate

Languages

English
Full Professional

Timeline

Used Car Salesman - Mercedes-Benz Financial Services
03.2022 - 09.2022
Customer Service Specialist - Nelnet
07.2021 - 01.2022
Customer Service Representative - Aspen Dental
01.2021 - 06.2021
Southern Arkansas University Tech - Associate Of Business Administration, Business Management
Huntington High School - ,

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Katrina Nelson