Katrina Nguyen
Macon,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server and Bartender
Rock N Roll Sushi
08.2024 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation to promote loyalty.
- Fostered a culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints empathetically and professionally, turning potentially negative experiences into positive ones.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Server and Bartender
RaSushi
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Front of House Manager
Jinya Ramen Bar
06.2023 - 01.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Assistant Manager
Paris Baguette
03.2023 - 05.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Science - Information Technology And Informatics
Mercer University
Macon, GA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Sales techniques
- Multitasking and organization
- Reliability
- High energy and stamina
- Shift scheduling
- Inventory management
- Data analysis
Languages
Vietnamese
Limited Working
Timeline
Server and Bartender
Rock N Roll Sushi
08.2024 - Current
Server and Bartender
RaSushi
02.2024 - 05.2024
Front of House Manager
Jinya Ramen Bar
06.2023 - 01.2024
Assistant Manager
Paris Baguette
03.2023 - 05.2023
Bachelor of Science - Information Technology And Informatics
Mercer University
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