Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Nibeck

Fairfax

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Merchandise Service Team Member

Lowes Home Improvment
01.2021 - Current
  • Collaborated with management on initiatives to improve overall operational efficiency within the team.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Cross-trained and provided backup support for organizational leadership.
  • Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
  • Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.

Fulfillment Team Lead

Lowes Home Improvment
03.2017 - 01.2021
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Gathered, organized and input information into digital database.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Warehouse Supervisor

Servpro
03.2016 - 02.2017
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Maintained high levels of accuracy in daily operations.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed safety programs to protect workers and reduce injuries.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Managed merchandise inventory transactions.
  • Implemented cost-saving measures to reduce overhead expenses without compromising warehouse operations or service quality.

Education

CNA Of Nursing - Certified Nursing Assistant

SEARK Communuity College
Pine Bluff, AR
05.2005

Accounting Specialist - Accounting

SEARK Community
Pine Bluff, AR
05.1994

High School Diploma -

Watson Chapel High School
Pine Bluff, AR
05.1986

Skills

  • Customer Service
  • Decision-making capabilities
  • Calm and Professional Under Pressure
  • Multitasking Abilities
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • Work Prioritization
  • Shipping procedures understanding

Timeline

Merchandise Service Team Member

Lowes Home Improvment
01.2021 - Current

Fulfillment Team Lead

Lowes Home Improvment
03.2017 - 01.2021

Warehouse Supervisor

Servpro
03.2016 - 02.2017

CNA Of Nursing - Certified Nursing Assistant

SEARK Communuity College

Accounting Specialist - Accounting

SEARK Community

High School Diploma -

Watson Chapel High School

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Katrina Nibeck