Katrina Nibeck
Fairfax
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Merchandise Service Team Member
Lowes Home Improvment
Ponca City, OK
01.2021 - Current
- Collaborated with management on initiatives to improve overall operational efficiency within the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Managed timely and effective replacement of damaged or missing products.
- Assisted in training new team members, ensuring adherence to company standards and policies.
- Cross-trained and provided backup support for organizational leadership.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.
Fulfillment Team Lead
Lowes Home Improvment
Ponca City, OK
03.2017 - 01.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Gathered, organized and input information into digital database.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Warehouse Supervisor
Servpro
Edmond, OK
03.2016 - 02.2017
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Maintained high levels of accuracy in daily operations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed safety programs to protect workers and reduce injuries.
- Developed and implemented strategies to improve team productivity and efficiency.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Managed merchandise inventory transactions.
- Implemented cost-saving measures to reduce overhead expenses without compromising warehouse operations or service quality.
Education
CNA Of Nursing - Certified Nursing Assistant
SEARK Communuity College
Pine Bluff, AR05.2005
Accounting Specialist - Accounting
SEARK Community
Pine Bluff, AR05.1994
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05.1986
Skills
- Customer Service
- Decision-making capabilities
- Calm and Professional Under Pressure
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Work Prioritization
- Shipping procedures understanding
Timeline
Merchandise Service Team Member
Lowes Home Improvment
01.2021 - Current
Fulfillment Team Lead
Lowes Home Improvment
03.2017 - 01.2021
Warehouse Supervisor
Servpro
03.2016 - 02.2017
CNA Of Nursing - Certified Nursing Assistant
SEARK Communuity College
Accounting Specialist - Accounting
SEARK Community
High School Diploma -
Watson Chapel High School