Katrina Nielsen
Evanston,WY
Summary
Dynamic healthcare professional with extensive experience at Optum, excelling in patient care and administrative support. Proven ability in EMR management and effective communication, ensuring optimal recovery and patient satisfaction. Adept at coordinating care and fostering collaboration among healthcare teams, consistently enhancing operational efficiency and patient outcomes.
Overview
25
25
years of professional experience
6
6
Certifications
Work History
First Aid Coordinator
Okanogan Family Faire
Tonasket, WA
04.2021 - Current
- Coordinated first aid services for festival attendees, ensuring rapid medical response during emergencies.
- Managed first aid stations, organized supplies, and led volunteer staff to maintain readiness.
- Monitored crowd safety and responded to emergency situations to minimize risk and ensure safety.
- Communicate with emergency personnel to streamline care and incident reporting.
Certified Medical Assistant
Optum/The Everett Clinic, Kemp ASC PACU
Everett, WA
04.2023 - 01.2026
- Monitored post-surgical patients to ensure safe recovery from anesthesia under PACU supervision.
- Conducted vital sign assessments, and documented patient responses to anesthesia and surgical procedures.
- Administered prescribed medications, including pain management and anti-nausea treatments.
- Assisted with repositioning, pain management, and comfort measures for optimal recovery.
- Collaborated with healthcare team to relay patient status and proactively address complications, enhancing patient safety.
- Managed patient records, updating charts to reflect recovery progress and medication administration for continuity of care.
- Educated patients on post-surgical care and recovery protocols to promote understanding and adherence to treatment plans.
- Prepared and maintained PACU equipment, ensuring sterile environment for patient care.
- Provided emotional support to patients and families, explaining recovery processes.
Medical Assistant Apprentice
The Everett Clinic
Everett, WA
10.2021 - 04.2023
- Provided clinical and administrative support to providers in family practice, internal medicine, pediatrics, and reception at a fast-paced clinic.
- Escorted patients to exam rooms and administered vaccines according to clinic protocols.
- Scheduled patient appointments and follow-ups, optimizing clinic workflow.
- Maintained accurate Electronic Medical Records (EMR) for patient care.
- Coordinated care between internal providers and external specialists, enhancing patient treatment continuity.
- Conducted health maintenance outreach to promote patient care and wellness.
- Provided customer service to patients and families, addressing inquiries and ensuring a positive experience.
- Performed various other clinical and administrative tasks as needed.
Patient Services Representative - Remote
The Everett Clinic
Everett, WA
08.2020 - 10.2021
- Remotely provided reception, customer service, and scheduling support for a high-volume clinic call center.
- Managed patient charts in EPIC, ensuring accuracy and compliance with healthcare standards.
- Maintained patient registration demographics and updated information.
- Scheduled, rescheduled, and canceled patient appointments as required.
- Built and verified insurance plans, facilitating seamless patient coverage and access to care.
- Created and managed incoming referrals to appropriate specialists and providers.
- Performed customer service tasks to support clinic operations and enhance patient experience.
Nursing Assistant Certified
Bethany At Pacific
Everett, WA
02.2020 - 08.2020
- Provided ADL (Activities of Daily Living) support to patients with varying levels of independence in a busy skilled nursing and rehabilitation facility.
- Assisted patients with bathing, toileting, grooming, and feeding to enhance daily comfort and dignity.
- Monitored and recorded patient vital signs.
- Supported patients with mobility exercises and physical therapy routines to promote recovery and independence.
- Communicated effectively with patients, families, and healthcare team members.
- Executed thorough cleaning tasks to maintain hygiene standards in facility and maintenance tasks to ensure a safe and clean environment.
- Collaborated with nursing staff on patient care tasks to ensure seamless operations and patient well-being.
Caregiver
Cedar Creek Adult Family Home
Marysville, WA
09.2019 - 02.2020
- Provided hospice care and emotional support to patients and families, ensuring comfort during end-of-life transitions.
- Provided ADL (Activities of Daily Living) support to patients ranging from semi-independent to those requiring full care.
- Facilitated patient engagement in exercises and mobility activities to enhance physical well-being.
- Monitored and recorded patient vital signs regularly.
- Administered medications while maintaining accurate documentation to ensure compliance and patient safety.
- Assisted nursing staff with various tasks to ensure quality patient care.
- Performed general cleaning and maintained a safe, hygienic environment.
HCA/Caregiver
Amicable Home Health Care, Inc
SeaTac, WA
07.2019 - 09.2019
- Delivered home healthcare services, including ADL support, medication assistance, and light housekeeping, to clients with diverse needs, ensuring comfort and well-being.
Resident Care Aide
Brookdale Senior Living
Everett, WA
03.2019 - 09.2019
- Delivered ADL (Activities of Daily Living) support to residents, enhancing their comfort and independence.
- Monitored and recorded vital signs for residents.
- Assisted health care operations in a busy 109-bed assisted living facility by supporting daily resident needs.
- Facilitated meal service in dining room, contributing to a welcoming and enjoyable dining experience for residents.
- Maintained cleanliness and organization to maintain a clean and safe environment for residents.
Accounts Payable Specialist
RET Physical Therapy
Bellevue, WA
12.2016 - 06.2018
- Managed all AP functions for over 25 physical therapy clinics, including reviewing and processing vendor invoices.
- Reconciled and paid over 25 American Express accounts, ensuring timely payments.
- Negotiated and resolved invoice discrepancies, enhancing accuracy of financial records.
- Monitored 25 clinic bank accounts, ensuring financial accuracy and compliance.
- Prepared weekly cash reports for the Vice President to assist in financial decision-making.
- Fostered vendor relationships, facilitating smooth operations and timely issue resolution.
- Provided sole support to the Controller, managing the department in her absence.
- Took on additional role as Health Reimbursement Account (HRA) Manager, overseeing employee HRA submissions and reimbursements.
Office Manager
Pacific Communications Cabling
Bothell, WA
06.2007 - 12.2016
- Managed the office operations for a growing commercial telecommunications cabling contractor in Bothell, WA for 10 years.
- Coordinated logistical aspects of projects from initiation to completion, ensuring timely delivery and adherence to project specifications.
- Reviewed and verified construction contracts for accuracy and compliance, mitigating risks and ensuring contractual obligations were met.
- Managed billing and accounts receivable processes, including collections, to maintain cash flow and support financial stability.
- Prepared and filed prevailing wage payroll reports in accordance with regulations.
- Completed and submitted monthly union reports.
- Obtained required permits for construction projects to ensure compliance with local regulations. and prepared project prints.
- Filed for warranties on completed projects to ensure coverage.
Community Health Outreach Worker
Pacific Treatment Alternatives
Everett, WA
07.2004 - 05.2006
- Educated high-risk populations about HIV/AIDS and Hepatitis prevention.
- Facilitated anonymous sterile syringe exchanges, ensuring confidentiality and safety.
- Engaged with local populations through outreach efforts to disseminate information and support access to health resources. to increase awareness and provide resources to those in need.
- Coordinated program operations and supported outreach initiatives to enhance community engagement and resource distribution.
- Assisted Director of Snohomish County AIDS Outreach Project and Sterile Syringe Exchange Program in strategic planning and implementation.
Lead Process Specialist
CT Corporation System
Seattle, WA
08.2001 - 07.2004
- Accepted and processed legal service of process for diverse client base, ensuring compliance with legal standards.
- Managed client records and processed account requests promptly, enhancing client satisfaction and operational efficiency.
- Delegated tasks and coordinated work among department employees to maintain operational continuity and effectiveness.
- Administered the phone system, including the ACD line, to handle incoming calls effectively.
- Provided professional and efficient customer service to both internal and external clients.
Education
Undergraduate - Registered Nursing
Everett Community College
Everett, WAMedical Assistant Apprenticeship -
Washington Association For Community Health/The Everett Clinic
Everett, WA01.2020
CNA Bridge - Nursing Assistant Training
Sunrise Services, Inc.
Everett, WA01.2020
HCA 75 Hour Basic Training - Home Care Aid Training
SEIU75
Everett, WA08.2019
Undergraduate - Music Therapy/Music Education
Wartburg College
Waverly, IAHigh School Diploma -
Schaumburg High School
Schaumburg, IL01.1994
Skills
- Typing
- administrative support
- Data entry
- QuickBooks
- Office management
- Accounts receivable
- Accounts Payable
- 10-key
- scheduling
- Invoicing
- Sage
- Caregiver
- Home health
- Personal care
- Clerical experience
- EMR management
- Care coordination
- Vital sign monitoring
- Patient education
- Team collaboration
- Problem solving
- Effective communication
- Regulatory compliance
- Schedule coordination
- Pediatrics
- Medical terminology
- EPIC
Certification
BLS Provider, American Heart Association, #265417885935, Issued: December 2025, Expiration: December 2027
References
Upon request
Timeline
Certified Medical Assistant
Optum/The Everett Clinic, Kemp ASC PACU
04.2023 - 01.2026
Medical Assistant Apprentice
The Everett Clinic
10.2021 - 04.2023
First Aid Coordinator
Okanogan Family Faire
04.2021 - Current
Patient Services Representative - Remote
The Everett Clinic
08.2020 - 10.2021
Nursing Assistant Certified
Bethany At Pacific
02.2020 - 08.2020
Caregiver
Cedar Creek Adult Family Home
09.2019 - 02.2020
HCA/Caregiver
Amicable Home Health Care, Inc
07.2019 - 09.2019
Resident Care Aide
Brookdale Senior Living
03.2019 - 09.2019
Accounts Payable Specialist
RET Physical Therapy
12.2016 - 06.2018
Office Manager
Pacific Communications Cabling
06.2007 - 12.2016
Community Health Outreach Worker
Pacific Treatment Alternatives
07.2004 - 05.2006
Lead Process Specialist
CT Corporation System
08.2001 - 07.2004
Undergraduate - Registered Nursing
Everett Community College
Medical Assistant Apprenticeship -
Washington Association For Community Health/The Everett Clinic
CNA Bridge - Nursing Assistant Training
Sunrise Services, Inc.
HCA 75 Hour Basic Training - Home Care Aid Training
SEIU75
Undergraduate - Music Therapy/Music Education
Wartburg College
High School Diploma -
Schaumburg High School