Summary
Overview
Work History
Education
Skills
References
Photography
Timeline
Generic
Katrina Obee

Katrina Obee

Longmont,CO

Summary

With a patient and resilient nature, able to persevere through any trial and face any challenge. Works well with others and capable of handling business independently. Eager to become a valuable asset and demonstrate the right fit. Extensive experience in customer service, honing skills in effectively working with people across various platforms and in any mood. Adaptable student with knowledge in account development, brand management, and client relations, aiming to leverage abilities to successfully contribute to the company. Recognized by peers for exceptional teamwork skills, reliable in helping any company achieve its goals.

Overview

14
14
years of professional experience

Work History

Sales Agent

Rise Broadband
05.2019 - Current
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
  • Liaised with management to communicate customer feedback and recommendations
  • Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
  • Used product knowledge for handling objections
  • Introduced promotions and sale opportunities, enticing customers
  • Drove sales through customer relationship building and suggestive selling techniques
  • Advised clients regarding accounts, pricing schedules and financing options
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Tracked sales numbers and issued progress reports to executives for review
  • Monitored customer accounts, updating payment and shipping details in company system.
  • Excelled at upselling additional products and services by understanding client needs and presenting relevant solutions that enhanced their overall experience.
  • Streamlined the sales process for improved efficiency, enhancing the overall customer experience and satisfaction.

Line Cook

Cyclhops
11.2018 - 03.2019
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Counter Clerk

AOK Liquors
02.2018 - 04.2018
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
  • Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
  • Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.

Lead Line Cook

FATE Brewing Company
05.2017 - 02.2018
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.

Cook

Smashburger
08.2016 - 08.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Lead Prep Cook

Boulder Organic Foods, LLC
06.2014 - 05.2016
  • Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
  • Contributed to a positive work environment through strong teamwork, open communication, and proactive problem-solving efforts.
  • Increased overall productivity by multitasking between various prep stations while maintaining attention to detail and consistent quality standards.
  • Assumed leadership role when necessary during busy services or staff absences, coordinating team efforts to meet demand without sacrificing quality or speed of service.
  • Optimized ingredient usage, reducing waste by improving inventory management and portion control practices.
  • Managed inventory effectively by conducting regular audits and placing orders as needed, ensuring adequate stock levels for daily operations.

Counter Clerk

Johns Dry Cleaners
04.2012 - 06.2014
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed cash, check and credit card payments.
  • Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
  • Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
  • Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
  • Provided exceptional support to coworkers during peak business hours, promoting teamwork and camaraderie among staff members.
  • Managed garment handling carefully, preventing damage or loss of customers'' items.

Help Desk Technician

IBM
07.2012 - 04.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Help Desk, TSR

Boulder Calls
06.2011 - 05.2012
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Barista

Starbucks
07.2010 - 03.2011
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Bachelor of Science - Small Business And Entrepreneurship

DeVry University
Remote
12.2024

Skills

  • Data Entry
  • Quick Study
  • Warm Calling
  • Cold Calling
  • Leadership
  • Microsoft Word
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Sales Generation
  • Sales Goal Attainment
  • Product Recommendations
  • Dispute Mediation
  • Upselling Techniques
  • Sales Trends
  • Verbal and Written Communication
  • Order Processing
  • Teamwork and Collaboration
  • Sales Expertise
  • Quotas and Goals
  • Promotional Sales Events
  • Client Relations
  • Call Control
  • Resilience Under Pressure
  • Networking
  • Persuasion techniques
  • Adaptability to Change
  • Objection handling

References

References available upon request

Photography

I have been doing photography for 2 years now as well as helping run multiple social medias with that skill set and passion for the HipHop industry

Timeline

Sales Agent

Rise Broadband
05.2019 - Current

Line Cook

Cyclhops
11.2018 - 03.2019

Counter Clerk

AOK Liquors
02.2018 - 04.2018

Lead Line Cook

FATE Brewing Company
05.2017 - 02.2018

Cook

Smashburger
08.2016 - 08.2017

Lead Prep Cook

Boulder Organic Foods, LLC
06.2014 - 05.2016

Help Desk Technician

IBM
07.2012 - 04.2013

Counter Clerk

Johns Dry Cleaners
04.2012 - 06.2014

Help Desk, TSR

Boulder Calls
06.2011 - 05.2012

Barista

Starbucks
07.2010 - 03.2011

Bachelor of Science - Small Business And Entrepreneurship

DeVry University

Similar Profiles

CREATE PROFILE
Katrina Obee