Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Odom

Century

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ASM or Manger position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Retail Sales Associate Cashier

Family Dollar
12.2023 - Current
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Participated in regular training sessions to stay current on new products and retail best practices.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.

Key Carrying Admin Assistant

Dicks Sporing Goods
11.2019 - 01.2024
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Maximized staff performance by assisting with training, onboarding, and performance evaluations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Office Manager

Allied Farms
06.2012 - 11.2013
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Cashier

Diamond Gasoline
02.2011 - 06.2012
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

GED -

West Florida High School of Advanced Technology
Pensacola, FL

No Degree - Nursing

Reid State Technical College
Atmore Al

Skills

  • Loyalty Program Promotion
  • Purchase Recommendations
  • Loss Prevention
  • Customer Support
  • Upselling Strategies
  • Order Management
  • Quality Assurance
  • Dependability
  • Customer Relationship Management
  • Sales Floor Sanitation
  • Returns Processing
  • Promotions Understanding
  • Loyalty Program Administration
  • Sales Floor Management
  • Merchandise Restocking
  • Brand Representation
  • Cash Handling Accuracy
  • Policy Adherence
  • Product Demonstrations
  • Stock Replenishment
  • Customer Engagement
  • Credit Card Processing
  • Quick Learner
  • Handling Complaints
  • Safety Enforcement
  • Inventory Management
  • Loss Prevention Procedures
  • Store Maintenance
  • Retail Stock Management
  • Order Processing
  • POS Terminal Operation
  • Telephone etiquette
  • Sales techniques
  • Cross-selling products
  • Merchandising expertise
  • Computer literacy
  • Attention to detail
  • Time management
  • Adaptability
  • Cleanliness and hygiene
  • Active listening
  • Task prioritization
  • Effective communication
  • Decision making
  • Resilience under pressure
  • Organizational skills
  • Team collaboration
  • Product knowledge
  • Self-motivation
  • Professional demeanor
  • Patience and empathy
  • Positive attitude
  • Visual displays
  • Multitasking abilities
  • Goal-oriented mindset
  • Point of sale systems
  • Relationship building
  • Customer service excellence
  • Conflict resolution
  • Customer Assistance
  • Retail Merchandising
  • Store Organization
  • Cash Handling
  • Payment Processing
  • Honest and Dependable
  • Goal-Driven
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations
  • Merchandise Receiving and Handling
  • Meeting Sales Goals
  • Special Order Coordination
  • Friendly and Helpful
  • Sales Records Management
  • Cash Drawer Management
  • Positive Customer Engagement
  • Organization
  • Strong Communication and Interpersonal Skills
  • Team Supervision
  • Basic Mathematics
  • Cash Register Operation
  • Product and Service Sales
  • Merchandise Recommendations
  • Customer Needs Assessment
  • Inventory and Stocking
  • Ability to Lift 40 Pounds
  • Decision-Making
  • Store Opening and Closing
  • Staff Support
  • Store Policies and Procedures
  • Computer Proficiency and Microsoft Office
  • Microsoft Applications Proficiency
  • Item Ticketing and Pricing

Timeline

Retail Sales Associate Cashier

Family Dollar
12.2023 - Current

Key Carrying Admin Assistant

Dicks Sporing Goods
11.2019 - 01.2024

Office Manager

Allied Farms
06.2012 - 11.2013

Cashier

Diamond Gasoline
02.2011 - 06.2012

GED -

West Florida High School of Advanced Technology

No Degree - Nursing

Reid State Technical College

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Katrina Odom