Katrina Oltmann
Summerville,SC
Summary
Organized and reliable professional adept at managing multiple priorities while fostering a positive work environment. Proven ability to enhance operational efficiency and team productivity through effective process improvements. Experienced in front office coordination, administrative task management, and customer service excellence. Committed to delivering high-quality results in fast-paced, deadline-driven settings.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator/Marketing Manager
Oakpoint Pediatric Dentistry
CHARLESTON, SC
04.2016 - 01.2022
- Greeted guests warmly, ensuring a seamless registration process for an enjoyable stay.
- Verified patients' insurance coverage and benefits before treatment discussions.
- Discussed cost estimates and payment options with patients for proposed treatment plans.
- Coordinated treatment schedules and appointments based on agreed-upon plans.
- Prepared and submitted accurate insurance claims to expedite processing.
- Processed insurance payments and followed up on outstanding claims.
- Verified receipt of payments according to insurance contract fee schedules.
Front Office Coordinator and Marketing Manager
Oak Point Pediatric Dentistry
04.2006 - 06.2017
- Cultivated strong relationships with patients, delivering empathetic support during visits.
- Proactively addressed patient concerns and complaints with professionalism and empathy.
- Managed financial transactions, collecting copayments and processing payments accurately.
- Verified patients' insurance coverage and discussed cost estimates and payment options.
- Coordinated treatment schedules based on established plans and prepared insurance claims.
- Processed insurance payments, followed up on outstanding claims, and ensured compliance with fee schedules.
- Maintained document compliance by creating and updating records and files.
- Trained and onboarded new front office staff on responsibilities and clinic procedures.
Financial Counselor
University Medical Associates
CHARLESTON, SC
03.1996 - 04.2006
- Performed quality control function for inpatient accounts, outpatient surgeries and outpatient radiology, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing.
- Generate weekly status reports, communication with multiple departments, monitoring accounts for proper documentation of third party review notification, authorizations, insurance verifications, collection of deposits and self pay balances, securing reimbursement methods of non-insured admits, computer update of accounts and collection of verification of relevant patient data.
- Conducted financial screening, arrangements and third-party demands.
- Assists patients in completing State and county medically indigent application forms and schedule appointments for patients with on-site County eligibility social worker.
- Obtain necessary referrals, authorization and pre-certifications as needed.
- Inform patients prior to appointment of any co-pay, share of costs and deductible information. Develop and implement treatment plans for patients.
- Coordinate patient care with other healthcare professionals.
Skills
- Quick learning and adaptability
- Multi-tasking and organization
- Outgoing personality
- Customer engagement
- Team management
- Social media management and monitoring
- Problem-solving skills
- Data entry proficiency
- Schedule coordination
- Technical troubleshooting
- CD-9 and medical terminology expertise
- Microsoft 365 proficiency
- Eaglesoft knowledge
- Adobe Creative Cloud skills
References
References available upon request.
Timeline
Front Office Coordinator/Marketing Manager
Oakpoint Pediatric Dentistry
04.2016 - 01.2022
Front Office Coordinator and Marketing Manager
Oak Point Pediatric Dentistry
04.2006 - 06.2017
Financial Counselor
University Medical Associates
03.1996 - 04.2006
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