Hiking, Camping, and Automotive
Katrina Overman
SHAKOPEE,MN
Summary
Dynamic Certified Medical Assistant with a proven track record at Primary ENT, excelling in patient care and effective time management. Proficient in venipuncture and specimen collection, I streamlined referral processes and enhanced patient education, contributing to improved clinic operations and patient satisfaction. Committed to maintaining high standards of infection control and compliance.
Knowledgeable with solid background in providing patient care and assisting with medical procedures. Successfully supported physicians and healthcare teams in delivering high-quality patient outcomes. Demonstrated proficiency in clinical tasks and patient communication.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Advanced CMA
Primary ENT
08.2023 - Current
- Assisted healthcare providers with examinations, procedures, and patient care tasks efficiently.
- Managed appointment scheduling and coordinated patient flow to optimize clinic operations.
- Ensured compliance with healthcare regulations and maintained confidentiality of patient information.
- Educated patients on treatment plans, medications, and follow-up care effectively.
- Utilized electronic health record (EHR) systems to document patient interactions and update files consistently.
- Collaborated with interdisciplinary teams to enhance patient care delivery and improve outcomes.
- Trained new staff on office protocols, EHR usage, and best practices in patient assistance.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
- Promoted health education by creating informative materials on common medical conditions and preventive measures for distribution to patients.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Provided exceptional customer service at the front desk – registering new patients, updating existing records and addressing inquiries.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted patient intake interviews and recorded medical histories accurately.
Certified Medical Assistant
ENT Specialty Care
07.2012 - 08.2023
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted healthcare providers with examinations, procedures, and patient care tasks efficiently.
- Managed appointment scheduling and coordinated patient flow to optimize clinic operations.
- Educated patients on treatment plans, medications, and follow-up care effectively.
- Utilized electronic health record (EHR) systems to document patient interactions and update files consistently.
- Trained new staff on office protocols, EHR usage, and best practices in patient assistance.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
- Provided exceptional customer service at the front desk – registering new patients, updating existing records and addressing inquiries.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant
Paul Larson OB/Gyn
06.2007 - 12.2011
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted healthcare professionals with diagnostic procedures and patient examinations.
- Conducted all duties in operating a moderate complex laboratory.
- Applied all necessary compliance through American Proficiencies.
- Followed CLIA and COLA compliance with updating laboratory manuals.
- Proficient in venipuncture phlebotomy
Education
Associate of Science - Medical Assistant
Minnesota School of Business
Minneapolis, MNSkills
- Effective time management
- Venipuncture proficiency
- Infection control methods
- Timely scheduling coordination
- Specimen collection expertise
- Vaccine administration
- Coordinating patient services
- Proficient in operating medical equipment
- Facilitation of diagnostic testing procedures
- Streamlining referral processes
Accomplishments
- Recognized for going above and beyond the call of duty.
- Took approximately 5-12 sinus CT scans including image guidance protocol per day
- Completed audiograms and tympanograms
- Achieved the knowledge of gathering accurate CT of the temporal bones
Certification
- CMA - Certified Medical Assistant
Affiliations
- AAMA
Interests
Timeline
Advanced CMA
Primary ENT
08.2023 - Current
Certified Medical Assistant
ENT Specialty Care
07.2012 - 08.2023
Certified Medical Assistant
Paul Larson OB/Gyn
06.2007 - 12.2011
Associate of Science - Medical Assistant
Minnesota School of Business