Katrina Pappa

Work History

Personal Banker

MidFirst Bank

11.2021 - 11.2024

Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Promoted financial products by maintaining excellent service offering knowledge.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Worked closely with management to strategize sales techniques to increase branch production and customer service.
Cross-sold bank products and services to meet customer needs and provide options.
Monitored customer accounts to detect irregularities or suspicious activity.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Followed up with customers to gather feedback and provide additional assistance.
Expanded client base by promoting new financial products.
Explained account terms and conditions to customers.
Greeted customers and delivered information about new account processes.
Collected customer information and completed new account forms.
Activated new accounts and issued customer identification numbers.
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Presented new and additional products and services to existing customers.
Maintained customer records and updated account information.
Backed up teller team by handling needs of new and existing customers at main counter.
Responded to customer inquiries regarding new accounts and account services.
Verified customer identity and reviewed documentation for accuracy.

Bank Teller

MidFirst Bank

11.2021 - 09.2023

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Educated customers on use of banking website and mobile apps.
Processed customer transactions promptly, minimizing wait times.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Turned in excess cash to maintain drawer security.
Provided customer records, account statements and copies of checks.
Removed mutilated currency from circulation.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Logged cashier's checks and other transactions to maintain accurate account records.
Reconciled cash drawer and resolved discrepancies.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Audited fellow teller currency to contribute to dual-control procedures.
Counted and packaged currency and coins.
Placed orders for customer checks and verified starting numbers.
Maintained accurate records of customer transactions in line with bank procedures.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.

IV Pharmacy Technician

Saint Anthony's Hospital

08.2018 - 10.2021

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Stocked, labeled, and inventoried medication to keep accurate records.
Developed and implemented improvements to pharmacy organization system.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Managed opening and closing duties for pharmacy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

Walmart

08.2017 - 02.2020

Counted and labeled prescriptions with correct item and quantity.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured and compounded medications following standard procedures.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Collected co-payments or full payments from customers.
Entered and processed patients' prescriptions into internal system.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Summary

Overview

Work History

Personal Banker

Bank Teller

IV Pharmacy Technician

Pharmacy Technician

Education

N/A - General Studies

General - General Studies

Skills

Timeline

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