Katrina Perkins
Walker,USA
Summary
With a proven track record at Ochsner Medical Center, I excel in operations management and staff development, enhancing operational efficiency and team performance. Leveraging conflict resolution and nursing skills, I've led teams through significant changes, achieving notable improvements in service quality, staff morale and outstanding patient experience.
Overview
16
16
years of professional experience
Work History
Manager - Clinic Operations
Ochsner Medical Center
Baton Rouge, LA
07.2022 - Current
- Oversaw daily operations, maintaining effeciency and quality standards for Primary Care and Value-Based Clinic
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Effectively managed Primary Care and Value-Based Care Clinics within budget
- Ensured compliance with all applicable laws, regulations, industry standards
- Proposed or approved modifications to project plans
- Recruited and trained new employees to meet job requirements, including Advanced Practice Providers and support staff
- Created monthly reports for senior management summarizing operational performance metrics
- Created monthly and delivered monthly performance metrics for providers
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Directed recruitment, hiring, and training of new staff members
- Assigned tasks to associates to fit skill levels and maximize team performance
- Provided leadership during times of organizational change or crisis situations
- Implemented process improvements, resulting in an increase in operational efficiency
- Streamlined communication channels, improving information flow and decision-making speed
- Enhanced team morale and retention through recognition programs and career development opportunities
- Resolved patient complaints and issues promptly, ensuring each patient had a positive experience
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Coordinated cross-departmental projects to ensure timely and successful completion
- Conducted performance reviews for team members
- Produced thorough, accurate and timely reports of project activities
Supervisor - Clinic Operations
Ochsner Medical Center
Baton Rouge, LA
07.2021 - 07.2022
- Supervised a team of nurses and medical assistants in daily operations
- Attended ambulatory meetings pertaining to operations for compliance with safety standards
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations
- Onboarded new employees on company policies, job duties, and performance expectations
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Facilitated weekly team meetings to provide updates, opportunities, progress, patient experience, and upcoming changes
- Ordered medications and supplies for the department, ensuring all expenses stayed within allocated funds
- Evaluated needs of departments and delegated tasks to optimize overall production
- Resolved patient complaints in a timely manner while ensuring patient satisfaction
- Monitored employee attendance, addressing any punctuality or absenteeism issues
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
Quality - Performance Improvement Coordinator
Ochsner Medical Center
Baton Rouge, LA
12.2020 - 07.2021
- Served a a resource to departments regarding clinical operations and nursing practice issues
- Collaborated with operational and departmental leaders to ensure safe patient care by using evidence-based practices
- Facilitated and provided trainings, coaching and feedback to ensure that performance standards were maintained
- Facilitated continued readiness training for Joint Commission
- Assisted in monitoring of interior physician plan to ensure the compliance of OSHA mandates
- Collaborated and monthly rounding with Infection Control
- Trained and coached departmental team to improve understanding of improvement processes and procedures
- Prepared presentations highlighting progress made towards achieving objectives set forth in improvement plans
- Worked closely with staff members to ensure they received proper training regarding newly implemented processes or procedures
- Performed root cause analyses using statistical tools such as Lean Six Sigma methodologies
- Provided guidance on organizational policies, procedures, standards, regulations, laws related to performance improvement efforts and Joint Commission Standards
- Trained new employees on company and safety standards, providing assistance and remediation with issues
- Actively participated in team meetings by providing input about potential areas requiring further review or investigation
- Coordinated training programs, workshops, and seminars related to performance improvement initiatives
- Developed and implemented performance improvement plans for a variety of departments
- Facilitated monthly Performance Improvement Meetings
Telephone Triage Nurse (LPN) - OB/GYN
Ochsner Medical Center
Baton Rouge, LA
09.2018 - 12.2020
- Answered patient calls and messages, identified issues and determined how best to provide assistance within parameters established by scope of practice
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system
- Facilitated communication between patients and healthcare professionals
- Provided patient care in accordance with physicians' orders and nursing standards of practice
- Provided emotional support to patients dealing with illness or injury related issues
- Assessed patient complaints accurately and provided appropriate interventions
- Managed emergency situations promptly according to established protocols
- Performed triage to maximum team productivity and effectiveness
- Educated patients on disease prevention and management strategies for their individual conditions
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations
Telephone Triage Nurse (LPN) - Internal Medicine
Our Lady of the Lake
Baton Rouge, LA
11.2015 - 01.2017
- Answered patient calls and messages, identified issues and determined how best to provide assistance within parameters established by scope of practice
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Educated patients on disease prevention and management strategies for their individual conditions
- Participated in quality improvement initiatives to enhance patient care outcomes
- Performed triage to maximum team productivity and effectiveness
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives
Telephone Triage Nurse (LPN) - Primary Care
Baton Rouge General Health
Baton Rouge, LA
09.2013 - 11.2015
- Provided triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed
- Educated patients relative to health care urgency and community resources available to meet needs
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
- Rendered telephone advice according to established guidelines and protocols
- Requested direction from physicians to determine best clinical course of action and recommendations in specific patient situations
- Documented services discussed and provided details in electronic medical records
- Discussed medication options with patients and sent prescriptions to designated pharmacies
- Communicated patient conversations with other care team members for appropriate follow up
- Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance
- Offered medical advice and recommendations based on physician guidance, clinical protocols and scope of practice
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Communicated triage information to primary care team to discuss disposition
- Maintained up-to-date knowledge of disease processes, medications, treatments, and management plans for various conditions
Academic Coordinator
Virginia College
Baton Rouge, LA
08.2013 - 12.2014
- Provided support to faculty members regarding teaching strategies, classroom management techniques, and grading procedures
- Collaborated with teachers to understand and improve classroom conditions
- Compiled data on student performance, attendance, grades, and other relevant information
- Improved student educational plans by advising on course selection, progress plans and career decisions
- Facilitated communication between instructors regarding changes in policies or procedures affecting the academic environment
- Efficiently managed day-to-day educational aiding operations, including lesson planning, student guidance, curriculum implementation and continuous improvement of industry best practices
- Conducted regular meetings with faculty to discuss student progress and curriculum effectiveness
- Coordinated scheduling of classes and assignments of instructors to ensure efficient use of resources
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment
- Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events
- Collaborated with department heads to align curriculum with overall academic goals
- Oversaw the academic advising process, ensuring students received personalized guidance
Staff Developer
Golden Age Nursing Home
Denham Springs, LA
02.2009 - 02.2012
- Organized and facilitated trainings and meetings, focusing on improving job-related skills
- Contributed ideas and insights during brainstorming sessions focused on developing innovative approaches to employee education
- Attended daily leadership meetings to discuss residents plan of care
- Conducted Chart Documentation Audits
- Conducted Infection Control Audits
- Collaborated with physicians, nurses and management as it related to residents care
- Administered medications
- Transcribe and implemented physician orders
Medical-Surgical LPN
Earl K Long Hospital
Baton Rouge, LA
12.2008 - 11.2009
- Provided pre- and post-operative nursing care
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts
- Documented patient medical histories, current symptoms and vitals
- Documented patient progress notes in an electronic medical record system
- Collaborated with healthcare team to develop and implement patient care plans
- Performed patient assessments, including vital signs and physical examinations
- Administered intravenous fluids and medications in accordance with hospital protocols
Education
Master of Arts - Theology
The Hope Bible Institute
Baton Rouge04.2025
Bachelor of Arts - Theology
The Hope Bible Institute
Baton Rouge04.2024
Diploma - Practical Nursing
Baton Rouge Community College
Baton Rouge12.2008
Skills
- Operations management
- Conflict resolution
- Staff training and development
- Policy implementation
- Performance management
- Coaching and mentoring
- Documentation and reporting
- Recruiting and interviewing
- Staff development
- Performance evaluations
- Staff management
- Relationship building
- Nursing processes and skills
References
References available upon request.
Timeline
Manager - Clinic Operations
Ochsner Medical Center
07.2022 - Current
Supervisor - Clinic Operations
Ochsner Medical Center
07.2021 - 07.2022
Quality - Performance Improvement Coordinator
Ochsner Medical Center
12.2020 - 07.2021
Telephone Triage Nurse (LPN) - OB/GYN
Ochsner Medical Center
09.2018 - 12.2020
Telephone Triage Nurse (LPN) - Internal Medicine
Our Lady of the Lake
11.2015 - 01.2017
Telephone Triage Nurse (LPN) - Primary Care
Baton Rouge General Health
09.2013 - 11.2015
Academic Coordinator
Virginia College
08.2013 - 12.2014
Staff Developer
Golden Age Nursing Home
02.2009 - 02.2012
Medical-Surgical LPN
Earl K Long Hospital
12.2008 - 11.2009
Master of Arts - Theology
The Hope Bible Institute
Bachelor of Arts - Theology
The Hope Bible Institute
Diploma - Practical Nursing
Baton Rouge Community College
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