Katrina Poe
Little Rock,AR
Summary
Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Receptionist (Temp)
Engage Med
08.2020 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
Front Office Team Leader
Arkansas Psychiatric Clinic
08.2018 - 08.2020
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Identified communication channels to set roadmap to distribute information.
Sales Associate
Dillards Department Store
03.2016 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Arts - Marketing
Pulaski Techanical College
North Little Rock, AR05.2021
Skills
- Medical Billing
- Mail Management
- Medical Transcription
- HIPAA Compliance
- Insurance Verification
- Referral Verification
- Medical Office Administration
- Patient Relations
- Data Collection
- Account Updating
- Scheduling
- Paperwork Processing
- Digital Photography
- E-Commerce Marketing
- Adobe Photoshop
Timeline
Medical Receptionist (Temp)
Engage Med
08.2020 - 08.2023
Front Office Team Leader
Arkansas Psychiatric Clinic
08.2018 - 08.2020
Sales Associate
Dillards Department Store
03.2016 - 06.2019
Bachelor of Arts - Marketing
Pulaski Techanical College
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