Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Porter

Suwanee,GA

Summary

Highly motivated and committed Medical Assist/Office Manager with proven history of superior performance at individual, team and organizational levels. Strong ability to multiple task and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 year years of experience managing fast-paced, front desk operations.

Overview

23
23
years of professional experience

Work History

Medical Receptionist Supervisor

All American Diagnostic
12.2019 - 08.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.

Medical Receptionist

Globalmed Diagnostics Inc
09.2018 - 11.2019
  • Organized and scheduled office meetings as well as client appointments for team of Three professionals, effectively accommodating hectic agendas.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.
  • Corresponded with clients through email, telephone or postal mail.
  • Coordinated and communicated with 20 clients daily to gather pertinent information.
  • Coordinated and communicated with 20-25 clients daily to gather pertinent information.

Medical Appointment Scheduler

VPS Services LLC
05.2015 - 02.2017
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office efficiency by handling sixty callers per day.
  • Managed master calendar and scheduled appointments for Four providers based on optimal patient loads and clinician availability.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Consulted with department supervisors and Supervisor teams to evaluate needs and discuss corrective actions for individual concerns.
  • Maximized office efficiency by answering more than 80 incoming calls per day to provide office information and transfer calls to desired personal.

Medical Receptionist

Abyssinia Love Knot Physical Theraphy
03.2012 - 08.2014
  • Maintained current and accurate medical records for over 50 patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
  • Answered phone calls and messages for Three-physician Abyssinia medical facility, scheduling appointments and handling patient inquiries.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants.
  • Pleasantly greeted each patient and offered desk sheet for easy sign-in.
  • Straightened up waiting room so that it remained neat and organized.
  • Ensured that phone was answered by second ring and enthusiastically greeted all callers.

Office Manager/Medical Assistant

Madison Medical PC
05.2003 - 12.2012
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Completed bi-weekly payroll for forty employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, screened and routed incoming calls.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Doctor.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Tested and recorded blood glucose levels.
  • Escorted patients to examination rooms.
  • Attended required training, education and meetings.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Conducted machine safety checks according to facility policy.
  • Managed $2,500 office budget to handle all needs, including inventory, postage and vendor services.
  • Interviewed, on-boarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.

Office Manager/Medical Assistant

UNITY Family Medicine
02.2001 - 05.2003
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Doctor.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, including medication information, symptoms and allergies.

Medical Assistant

Park Medical Center
06.2000 - 02.2001
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Tested and recorded blood glucose levels.
  • Collected histories, vitals and current compliant via patient interviews.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Addressed and remedied all patient or team member issues.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Recorded vital signs and medical history for 30 patients each 1 hour.
  • Collected forms, copied insurance cards and coordinate patient information for billing and insurance processing.
  • Assessed, documented and monitored vital signs for more than 35 patients per day.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Administered rapid tests such as Urine test and sugar test to help clinical staff assess conditions.
  • Recorded vital signs and medical history for 30 patients each in 1 hour.

Education

Some College (No Degree) - Nursing

Wayne Community College
Southfield, MI

Some College (No Degree) - Nursing

Baker Community College
Clinton Township, MI

Diploma in Medical Assisting - Medical Assisting

National Institution Of Technology
Southfield, MI
2000

High School Diploma -

Pershing High School
Detroit, MI
1992

Skills

  • Customer and client relations
  • Multitasking strengths
  • Direct patient care
  • Telephone Skills
  • Patient Care
  • Venipuncture
  • Injections
  • Monitoring patient progress
  • Simple dressings
  • Efficient and reliable team player
  • Patient privacy
  • OB/Gynecology procedures
  • Assisting with physical exams
  • Data entry
  • Patient scheduling
  • Autoclaving glassware

Timeline

Medical Receptionist Supervisor

All American Diagnostic
12.2019 - 08.2023

Medical Receptionist

Globalmed Diagnostics Inc
09.2018 - 11.2019

Medical Appointment Scheduler

VPS Services LLC
05.2015 - 02.2017

Medical Receptionist

Abyssinia Love Knot Physical Theraphy
03.2012 - 08.2014

Office Manager/Medical Assistant

Madison Medical PC
05.2003 - 12.2012

Office Manager/Medical Assistant

UNITY Family Medicine
02.2001 - 05.2003

Medical Assistant

Park Medical Center
06.2000 - 02.2001

Some College (No Degree) - Nursing

Wayne Community College

Some College (No Degree) - Nursing

Baker Community College

Diploma in Medical Assisting - Medical Assisting

National Institution Of Technology

High School Diploma -

Pershing High School

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Katrina Porter