Katrina Przychowicz
Bellmawr,NJ
Summary
Results-driven professional with a background in customer operations and sales. Adept at problem-solving and fostering excellent communication among team members. Eager to leverage organizational skills and supply chain coordination to streamline processes and enhance customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Operations Assistant Manager
Old Navy, Gap
Blackwood, NJ
08.2022 - Current
- Managed a team of customer service representatives, providing support, guidance, and regular performance evaluations.
- Coordinated schedules, resources, and project plans for the successful completion of customer-focused initiatives.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Streamlined processes for increased efficiency, resulting in higher productivity and improved team performance.
Lead Sales Key Holder
Dick's Sporting Goods, Inc
Deptford, NJ
08.2020 - 04.2022
- Led sales team in achieving daily revenue targets through effective training and support.
- Fostered a positive team environment by encouraging collaboration and open communication among staff.
- Implemented loss prevention strategies resulting in reduced shrinkage and improved security measures.
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
Sales Associate
Models Sporting Goods
Deptford, NJ
06.2018 - 07.2020
- Maintained product displays, ensuring organization and visual appeal of merchandise.
- Processed sales transactions accurately using point-of-sale systems.
- Trained new hires on sales techniques and store policies to enhance team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJSkills
- CRM software proficiency
- Problem-solving
- Excellent communication
- Organizational skills
- Team leadership
- Supply chain coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved credit card and usage goals by utilizing PowerBi for team results.
- Supervised team of 30 staff members.
- Collaborated with team of 30 in the development of various community projects .
Certification
- Merchandising Principles, Old Navy - 2 weeks
Timeline
Customer Operations Assistant Manager
Old Navy, Gap
08.2022 - Current
Lead Sales Key Holder
Dick's Sporting Goods, Inc
08.2020 - 04.2022
Sales Associate
Models Sporting Goods
06.2018 - 07.2020
High School Diploma -
Triton Regional High School