Katrina Ptakowski

• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Maintained clean and safe clinic environment to prevent injuries.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected histories, vitals, and current complaints via patient interviews.
• Welcomed patients and inquired about wellbeing since last treatment.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Collected and documented patient medical information such as blood pressure and weight.

• Maintained organized, fun and interactive classroom to help children feel safe.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Established positive communication with parents in daily conversations and formal conferences.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Created safe and nurturing learning environment for preschoolers- Kindergarten.

• Answered questions from visitors and potential students about university life.
• Led campus tours for prospective students every semester.
• Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
• Developed in-depth knowledge of university resources and services and promoted to prospective students.
• Collaborated with other departments to promote student engagement.
• Mentored students to increase satisfaction and help engage in campus life.
• Used various social media platforms for media and blogger outreach.

• Remotely Organized WIM quarterly release filmings
• Assisted Marketing for all WIM materials
• Worked with clients from all over the US and overseas for quarterly releases
• Attended conferences throughout the country
• Coordinated with WIM Champions
• Approved all Choreography and written materials
• Budget

• Supervisor of Aqua Fitness, American Red Cross programming and Lifeguards.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Achieved results by working with staff to meet established targets.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enforced all Safety protocols throughout building
• Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
• Recording for all ARC certifications within the company
• Ran 30 hours of Aqua Fitness program weekly

Summer Seasonal positions-manager, lifeguard instructor

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Created and maintained detailed reports of daily, weekly, and monthly operations.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Partnered across departments to run smooth, professional events and activities.
• Monitored budget and expenditures, keeping facility within budget.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.