Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATRINA QUINTERO

Miami,FL

Summary

Hello, my name is Katrina Quintero. Over the past several years I have worked in retail/sales/inventory for Macys, Best Buy and Apple. In those roles I helped customers find solutions for their needs and used product knowledge and expertise to bring it all to life for them. I also contributed to the teams overall success in key roles on the inventory side of the business. I also worked in Parks and Recreation where I also assisted the public and organized several events at the park and recreation center. This consisted of sporting events for local schools along with birthday parties and other events. Our main objective was to deliver an amazing experience for anyone that visited our park. I worked as a Dispatcher/ 911 Calltaker where I received emergency and non emergency calls and dispatch them accordingly. I worked at Apple where I guided customers on which apple products would best fit their lifestyle. I also used technical skills to help them resolve any issues they had with their device or products as well as inventory counts. I'm currently working at Best Buy as a Digital Image Expert where I demo and sell Sony, Nikon, and Canon cameras.

Overview

17
17
years of professional experience

Work History

Digital Imaging Expert

Best Buy
01.2023 - Current
  • Advised customers on different financing options.
  • Reported on sales transactions and expenses accurately.
  • Remained up to date on current offerings and company processes.
  • Exceeded sales objectives to capture new leads and customers.
  • Built relationships with customers to increase likelihood of repeat business.
  • Generated leads for new sales through telephone and email contact with customers.
  • Trained new employees on company customer service policies and service level standards.

Specialist

Apple
07.2022 - 01.2023
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Created memorable customer experiences by offering personalized sales support.
  • Used technical skills and product knowledge to resolve any issues the customer might be experiencing with their devices or products
  • Drove sales through product and process expertise and customer and team engagement.
  • Drove sales by building solid, trusting relationships with new and existing customers.

911 Emergency Dispatcher

Village of Pinecrest Police
10.2014 - 07.2022
  • Operated multi-frequency, multi-agency radio console with several paging systems, cross-frequency patching and phone patching
  • Fostered continuous mastery of local and surrounding street systems, infrastructure and physical layout
  • Gathered pertinent information from caller to determine type of assistance required.
  • Maintained grace and sound judgment in communication with diverse agencies, including police, fire, animal control and emergency medical services
  • Coordinated, monitored and assisted with operations via telephone and radio.
  • Received and evaluated incoming emergency and administrative phone calls for emergency services
  • Fielded non-emergency calls, relaying information to correct departments and personnel.
  • Operated radio, telephone and computer equipment at emergency response centers.
  • Determined necessary response to callers based on situational details, dispatching appropriate services
  • Collected caller information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
  • Responsible for accurate entry from paper forms to the National Crime Information
  • Center (NCIC) database
  • Maintained access to, and security of, highly sensitive materials

Community Service Aide

Village of Pinecrest Police
10.2013 - 10.2014
  • Issue traffic citations based on investigation.
  • Handle accident reports and small reports.
  • Direct traffic and issue parking citations.
  • Direct traffic when needed to help traffic control.
  • Patrol the area for abandoned and disables vehicles.
  • Report writing, knowledge of Florida Statues.
  • Conduct preliminary investigations on past occurred crimes.
  • Implement effective community relations.

Park Service Aide

Village of Pinecrest Parks and Recreation
08.2009 - 08.2013
  • Trained in different areas of park operations to help team meet daily demands.
  • Upheld park policies and guest service expectations to deliver exceptional service and top-notch experiences
  • Adhered to daily checklists for opening and closing to help maintain smooth park operations
  • Followed standard procedures, verbal instructions and operation codes to provide guests with safe and reliable park service
  • Collaborated with park rangers to determine content for community programs.
  • Assisted with park activities and operations, including visitor services.
  • Organized and implemented special park events and projects.
  • Inventory

Best Buy
11.2006 - 01.2009
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Enhanced warehouse efficiency by implementing a streamlined process for cycle counting and reporting.
  • Collaborated with team members to ensure accurate, timely completion of inventory counts and reports.

Education

Spanish

Associate - undefined

Continental Academy
Miami, Miramar, Florida

Skills

  • Teamwork and Collaboration
  • Conflict Resolution
  • Inventory Control
  • Customer Service
  • Cycle Counting
  • Product Demonstrations
  • Brand Awareness
  • Information Gathering

Timeline

Digital Imaging Expert

Best Buy
01.2023 - Current

Specialist

Apple
07.2022 - 01.2023

911 Emergency Dispatcher

Village of Pinecrest Police
10.2014 - 07.2022

Community Service Aide

Village of Pinecrest Police
10.2013 - 10.2014

Park Service Aide

Village of Pinecrest Parks and Recreation
08.2009 - 08.2013

Best Buy
11.2006 - 01.2009

Spanish

Associate - undefined

Continental Academy
KATRINA QUINTERO