Katrina Rawat
San Marcos,TX
Summary
I am Customer-focused and known for high productivity and efficient task completion. I am Specialized in point-of-sale operations, customer service, and inventory management. I excel in communication, problem-solving, and time management, ensuring smooth transactions and positive shopping experiences for customers. I am also skilled in social media marketing and building customer relationships, I've successfully increased brand awareness and sales. My creativity and trend awareness ensure standout promotional events, driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Lash Technician
Myself
San Marcos, Texas
07.2024 - Current
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Kept records of all services rendered in order to track customer satisfaction levels.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Built strong relationships with customers by providing exceptional customer service.
- Took pictures before and after each procedure in order to document results achieved.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followers and engagement rates.
Cashier
Texas Flaming Grill
Abilene, USA
06.2021 - 08.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Always was respectful to customers and always met what was expected of me
- Great social skills and I can get along well with others
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Student Athletic Trainer
Wylie High School
Abilene, Texas
04.2021 - 05.2024
- Monitored athletes' health and fitness levels, including hydration and nutrition.
- Provided immediate care to injured athletes on site.
- Performed therapeutic treatments such as taping, strhing, massage, ice packs and heat therapy.
- Maintained records of all treatments provided to athletes.
- Conducted research on new practices and technologies related to athletic training.
- Communicated regularly with coaches about any changes in an athlete's condition or progress in recovery.
- Attended team meetings to discuss strategies for preventing injuries during practice and competition.
- Evaluated equipment used by athletes to ensure it is safe and properly maintained.
- Assisted in the development of emergency action plans for sporting events.
- Organized regular medical checkups for all players participating in the sport.
- Provided guidance on nutrition, hydration, rest, sleep hygiene, stress management.
- Kept up-to-date with current trends in sports medicine through continuing education courses.
- Assisted with fitting and adjusting athletic equipment to ensure proper safety measures were met.
- Conducted initial assessment of athletes' injuries and illnesses and referred to medical professionals as necessary.
- Educated athletes on injury prevention, proper exercise techniques, and nutrition.
- Communicated effectively with athletes to understand their concerns and report progress to certified athletic trainers.
- Administered first aid and emergency care to injured athletes during practice and games.
- Applied protective or injury preventive devices such as tape, bandages, and braces under supervision.
- Provided support in therapeutic modalities under the supervision of a certified athletic trainer.
- Maintained client records according to HIPAA regulations and agency policy guidelines.
Retail Sales Associate
Bucketheads
Abilene, Texas
02.2023 - 04.2023
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
- Developed and implemented strategies to increase brand awareness through social media platforms.
- Created content for various campaigns that resonated with target audiences.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX05-2028
High School Diploma - Sports Therapist
Wylie High School
Abilene, TX05.2024
Skills
- Order Taking
- Cash Management
- Verbal and written communication
- Retail merchandising
- Checks validation
- Social media marketing
- Appointment scheduling
- Conflict resolution
- Service marketing
- Team collaboration
- Build customer relationships
- Clear communication
- Creativity and originality
- Multitasking and organization
- Phone etiquette
- Trend awareness
- Positive and professional
- Promotional events
- Product promotions
Languages
Nepali
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Lash Technician
Myself
07.2024 - Current
Retail Sales Associate
Bucketheads
02.2023 - 04.2023
Cashier
Texas Flaming Grill
06.2021 - 08.2024
Student Athletic Trainer
Wylie High School
04.2021 - 05.2024
Bachelor of Arts - Psychology
Texas State University
High School Diploma - Sports Therapist
Wylie High School
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