Katrina Re
Granite Falls,WA
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports. Demonstrated expertise in enhancing operational efficiency, evidenced by a 30% improvement at PPG Aerospace. Excelled in high-stress customer service scenarios at Transdev, showing exceptional problem-solving and confidentiality skills. Proficient in Microsoft Office and project management.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transdev
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Admin Operations Assistant II
Coast Property Management
07.2020 - 03.2024
- Worked directly with the Director of Corporate & Property Operations to provide operational support to the Executives, Regional Managers and Property Managers.
- Handled scheduling for executive calendars and prepared meeting agendas and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Answered high volume of phone calls and email inquiries.
- Created, edited, and maintained electronic and written communications.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Shipping and Receiving Coordinator II
PPG Aerospace
04.2018 - 07.2020
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Consistently achieves 98% shipping accuracy, including hazardous materials without delays or returns.
- Resolved inventory problems, improved operations by 30% and provided exceptional client support
Inventory Specialist
Aviation Technical Services Inc
05.2017 - 02.2018
- Performed data entry and completed proper paperwork.
- Moved materials to and from hangers, aircrafts, pallets, and shelves.
- Operated 3 different types of industrial trucks plus forklifts and pallet jacks to assist in loading and moving aviation materials and products.
- Completed 75-100 transactions per day to correctly account for material transfers, issues, returns and reallocations.
- Assisted Receiving and Hangar Parts Department with Aircraft on Ground parts.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Education
Bachelor of Science - Information Technology Administrative Management
Central Washington University
Ellensburg, WA06.2026
Associate of Science - Information Technology Administrative Management
Edmonds Community College
Lynnwood, WA06.2020
Skills
- Expense Reporting
- Information confidentiality
- High degree of professionalism
- Travel Arrangement Coordination
- Schedule & calendar planning
- Time Management
- Project Management
- Meticulous attention to detail
- Filing and data archiving
- Strong Problem Solver
- 4 years of experience with Microsoft Office software
- 4 years of experience coordinating and scheduling meetings
Timeline
Customer Service Representative
Transdev
05.2024 - Current
Admin Operations Assistant II
Coast Property Management
07.2020 - 03.2024
Shipping and Receiving Coordinator II
PPG Aerospace
04.2018 - 07.2020
Inventory Specialist
Aviation Technical Services Inc
05.2017 - 02.2018
Bachelor of Science - Information Technology Administrative Management
Central Washington University
Associate of Science - Information Technology Administrative Management
Edmonds Community College
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