Katrina Rhodes

• Spearhead cross-functional initiatives throughout the organization to enact impactful changes in service quality, cost efficiency, and inventory management
• Establish and uphold operational cadences to ensure seamless supply chain functions, synchronizing supply with demand
• Manage essential planning data and facilitate smooth transitions for new product introductions and material phase-ins and phase-outs, alongside associated change management procedures
• Provide comprehensive planning analysis to inform strategic decision-making processes
• Present and disseminate service and inventory performance metrics effectively
• Drive and oversee projects aimed at enhancing supply chain velocity and optimizing inventory investment, while regularly updating management on project advancements
• Collaborate closely with business units to grasp customer demands and projections, and coordinate with manufacturing to ensure alignment with business needs by maintaining appropriate inventory levels and lead times
• Proactively oversee both active and inactive inventory levels within designated business segments to ensure compliance and meet inventory investment objectives
• Leverage Supply Chain tools and methodologies such as SAP, EWM, Power BI and Invento
• Employ Supply Chain parameter management tools to fine-tune planning parameters including safety stock, lot size, EOQ, lead times and reorder points

• Orchestrated international ocean export shipments for Bromine and Lithium chemical products, employing the Transportation Management System for planning and coordination
• Analyzed shipment status through daily reports, tracking and tracing 85 shipments from port to port, ensuring adherence to Incoterms
• Acted as the main contact for vendors, facilitating efficient communication and process improvements
• Managed document cut dates for international export shipments, ensuring compliance and timely execution
• Spearheaded improvements in documented planning and scheduling processes, resulting in heightened efficiency
• Implemented strategies to achieve KPIs such as on-time delivery, cost efficiency, and superior carrier performance
• Identified optimal shipping methods by analyzing previous shipment data, fostering reliable and cost-effective practices
• Monitored and enhanced supplier performance to maintain quality standards and adherence to established timelines.

• Established and maintained direct communication channels with vendors and companies via email and phone, ensuring streamlined operations
• Conducted meticulous inspections of parts/products pre-shipment, guaranteeing quality standards were met before export
• Orchestrated seamless shipping services by collaborating with freight forwarders, optimizing logistical processes
• Managed vendor billing efficiently through the ZD-SAP4 platform and executed the precise processing of invoices for export shipments
• Leveraged comprehensive warehouse and supply chain knowledge to contribute to large inventory data management and reconciliation
• Oversaw and facilitated the processing of critical international documents, including COA, Customs Invoice, Booking Confirmation, Label and Seal numbers, and SLI
• Executed precise labeling and hand-boxing of products/parts in accordance with packing lists, ensuring accuracy in shipping
• Efficiently managed large orders based on purchase orders, ensuring seamless coordination for international shipments
• Provided informed forecasts for upcoming shipments, optimizing preparation and logistics
• Systematically organized and managed electronic and manual documents through both electronic filing systems and manual organization, ensuring easy accessibility
• Employed Excel macros for the creation of shipping labels, simplifying and streamlining labeling processes
• Updated Excel and processed daily reports through Excel and CRM, ensuring accuracy and providing crucial operational insights
• Proactively reported any instances of damaged or returned items, facilitating prompt resolution and maintaining high-quality standards
• Contributed to sorting shipments on pallets and preparing them for shipping, optimizing logistical readiness
• Coordinated pickups and deliveries efficiently, utilizing both web-based platforms and direct phone communication
• Held responsibility for managing internal operational standards and meeting productivity targets, ensuring optimal performance levels.

• Conducted meticulous sorting of packages, identifying and isolating items with quality concerns, ensuring precision in the handling process
• Employed handheld scanners adeptly to track and navigate freight throughout the distribution network, ensuring swift and efficient movement
• Demonstrated capability in lifting and maneuvering packages weighing up to 90 pounds, maintaining a high standard of safety and efficiency in package handling operations.

• Provided precise and compliant information in alignment with quality standards for partner companies
• Conducted comprehensive training sessions for new hires on client accounts and stringent quality guidelines, specifically for Bank of America and Wells Fargo
• Conducted rigorous second-level reviews for multiple client accounts (Bank of America, Wells Fargo), ensuring accuracy and adherence to established standards
• Orchestrated and led monthly team meetings to enhance communication and reinforce compliance protocols
• Maintained a flawless 100% compliance record, meticulously avoiding errors and ensuring strict adherence to regulations
• Assisted employees and colleagues in handling personal documents, ensuring confidentiality and compliance
• Researched previous documentation as needed to complete thorough employee compliance reviews
• Reviewed Fieldglass for contractor information, guaranteeing adherence to compliance standards
• Utilized SharePoint for documentation and research, ensuring streamlined access and organization of essential information
• Managed a heavy volume of emails, ensuring prompt and accurate responses and directing information as required
• Contributed significantly to onboarding/offboarding procedures, auditing company data to identify and rectify issues and errors
• Ran daily reports and identified and resolved gaps and issues to maintain impeccable 100% compliance
• Responsively addressed employee inquiries regarding compliance regulations and procedures, ensuring clarity and adherence.

• Managed and navigated multiple intricate systems and databases, ensuring seamless and accurate handling of sensitive employee information
• Provided precise and compliant information while adhering to strict quality guidelines tailored to each employee's specific issue, fostering trust and reliability in HR services
• Played a key role in updating and maintaining PeopleSoft 9.0, meticulously managing personally identifiable information with strict confidentiality and accuracy
• Supported employees with navigating and processing complex procedures related to Medical Leave, FMLA, and Unemployment Claims, ensuring a smooth and supportive process during challenging times
• Administered disciplinary actions by skillfully editing and uploading necessary documentation, ensuring adherence to company protocols and legal standards
• Effectively managed a high volume of emails, chats, and calls, promptly addressing inquiries and resolving issues with professionalism and efficiency
• Executed precise payroll adjustments and corrections using Kronos, guaranteeing accurate and compliant compensation for employees
• Contributed significantly to the onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees
• Advised employees on updates to company policies and guidelines, ensuring a comprehensive understanding of evolving regulations and protocols
• Facilitated team meetings and company gatherings, fostering a cohesive and communicative work environment
• Played an integral role in the Brass Ring-Talent Management hiring process flow, ensuring a streamlined and efficient recruitment process
• Conducted I-9 verifications, maintaining legal compliance and accuracy in employment documentation.

• Managed inbound and outbound calls, effectively scheduling appointments for new and potential clients, fostering a robust client base and expanding the company's outreach
• Conducted comprehensive risk assessments, ensuring informed decision-making and risk mitigation strategies for clients' financial security
• Provided valuable assistance to clients by offering expert guidance on underwriting information, supporting them in making well-informed decisions
• Skillfully managed the filing process for death claims, ensuring sensitivity and efficiency in assisting clients during challenging times
• Handled payroll processing efficiently, ensuring accuracy and timeliness in employee compensation
• Meticulously updated and maintained employee information in PeopleSoft, ensuring data integrity and confidentiality
• Managed invoice processing, guaranteeing accurate and timely financial transactions
• Administered employee time management using ADP, ensuring precise recording and reporting of working hours
• Played a pivotal role in the retention and renewal of policies, fostering long-term client relationships and loyalty
• Contributed to the sales process of multiple life insurance products, expanding the company's portfolio and meeting client needs
• Utilized QuickBooks proficiently, managing financial records and accounts with precision and compliance.

• Monitored a high volume of 25-40 calls daily handled by customer service agents, ensuring service quality and adherence to company standards
• Facilitated the distribution of sensitive member material, guaranteeing confidentiality and accuracy in content delivery
• Leveraged Microsoft Excel to craft detailed spreadsheets and pivot tables, analyzing company data for informed decision-making and process enhancement
• Ensured strict compliance with HIPAA guidelines, safeguarding the privacy and security of patient information
• Conducted client interviews and thorough research to optimize services for Magnolia Health Plan members, ensuring tailored and effective support
• Processed and organized daily incoming mail, managing a streamlined and efficient workflow
• Assigned and supervised daily tasks for agents, ensuring a productive and cohesive work environment
• Initiated the development of new work processes and ideas, driving innovation and efficiency within the team
• Coordinated monthly meetings, fostering communication and alignment of quality objectives
• Utilized Key Performance Indicators (KPIs) and statistical data to maintain adherence to stringent quality regulations, ensuring service excellence
• Actively participated in Magnolia Health Plan's Focus Group, contributing insights and perspectives for service improvement
• Tracked and analyzed monthly statistical information, identifying trends and opportunities for enhancement
• Conducted extensive data entry, maintaining accuracy and integrity in records and databases
• Assisted in training new hires on quality guidelines, ensuring a consistent level of service excellence across the team
• Regularly updated management on reporting changes to meet and exceed monthly performance goals
• Volunteered for additional company projects, demonstrating commitment and flexibility in supporting broader organizational goals.

• Managed a high volume of 70-100 inbound calls daily, providing prompt and effective service to clients
• Facilitated the secure and accurate distribution of sensitive member material and correspondence, ensuring confidentiality and precision in delivery
• Upgraded managed care plans for existing members, offering enhanced services and ensuring client satisfaction
• Developed functional spreadsheets to organize and analyze client data, facilitating informed decision-making for improved services
• Contributed to discharge planning by closely collaborating with clinical planners, ensuring seamless transitions for clients
• Collaborated with clinical planners to optimize and personalize healthcare plans, ensuring individualized and effective care for members
• Proactively provided outreach assistance, ensuring clients received necessary support and guidance
• Meticulously handled member requests by mailing appropriate forms, meeting client needs promptly and accurately
• Ensured strict adherence to HIPAA guidelines, guaranteeing the confidentiality and security of sensitive information
• Supported healthcare providers by offering comprehensive assistance with claim information, ensuring accurate and efficient processing
• Provided precise and comprehensive information to plan members regarding benefits, ensuring a clear understanding of available services
• Managed member payments, ensuring accuracy and timeliness in financial transactions