Katrina Rhodes
Bessemer City
Summary
An accomplished professional with diverse expertise across Export International Shipping, Compliance, HR, Training, Customer Service, and Warehouse Inventory/Distribution. Excel in managing multiple priorities while maintaining an organized approach. Adept at driving team success through a proactive and positive attitude, always willing to take on additional responsibilities to achieve collective goals.
Overview
9
9
years of professional experience
Work History
Supply Chain Analytics Specialist I
Albemarle
08.2022 - 08.2023
- Orchestrated international ocean export shipments for Bromine and Lithium chemical products, employing the Transportation Management System for planning and coordination
- Analyzed shipment status through daily reports, tracking and tracing 85 shipments from port to port, ensuring adherence to Incoterms
- Acted as the main contact for vendors, facilitating efficient communication and process improvements
- Managed document cut dates for international export shipments, ensuring compliance and timely execution
- Spearheaded improvements in documented planning and scheduling processes, resulting in heightened efficiency
- Implemented strategies to achieve KPIs such as on-time delivery, cost efficiency, and superior carrier performance
- Identified optimal shipping methods by analyzing previous shipment data, fostering reliable and cost-effective practices
- Monitored and enhanced supplier performance to maintain quality standards and adherence to established timelines.
International Operations Coordinator
Wesco International
05.2022 - 08.2022
- Established and maintained direct communication channels with vendors and companies via email and phone, ensuring streamlined operations
- Conducted meticulous inspections of parts/products pre-shipment, guaranteeing quality standards were met before export
- Orchestrated seamless shipping services by collaborating with freight forwarders, optimizing logistical processes
- Managed vendor billing efficiently through the ZD-SAP4 platform and executed the precise processing of invoices for export shipments
- Leveraged comprehensive warehouse and supply chain knowledge to contribute to large inventory data management and reconciliation
- Oversaw and facilitated the processing of critical international documents, including COA, Customs Invoice, Booking Confirmation, Label and Seal numbers, and SLI
- Executed precise labeling and hand-boxing of products/parts in accordance with packing lists, ensuring accuracy in shipping
- Efficiently managed large orders based on purchase orders, ensuring seamless coordination for international shipments
- Provided informed forecasts for upcoming shipments, optimizing preparation and logistics
- Systematically organized and managed electronic and manual documents through both electronic filing systems and manual organization, ensuring easy accessibility
- Employed Excel macros for the creation of shipping labels, simplifying and streamlining labeling processes
- Updated Excel and processed daily reports through Excel and CRM, ensuring accuracy and providing crucial operational insights
- Proactively reported any instances of damaged or returned items, facilitating prompt resolution and maintaining high-quality standards
- Contributed to sorting shipments on pallets and preparing them for shipping, optimizing logistical readiness
- Coordinated pickups and deliveries efficiently, utilizing both web-based platforms and direct phone communication
- Held responsibility for managing internal operational standards and meeting productivity targets, ensuring optimal performance levels.
Seasonal FedEx Package Handler
FedEx Ground
10.2021 - 01.2022
- Conducted meticulous sorting of packages, identifying and isolating items with quality concerns, ensuring precision in the handling process
- Employed handheld scanners adeptly to track and navigate freight throughout the distribution network, ensuring swift and efficient movement
- Demonstrated capability in lifting and maneuvering packages weighing up to 90 pounds, maintaining a high standard of safety and efficiency in package handling operations.
Compliance Specialist
Signature Consultants
01.2020 - 10.2021
- Provided precise and compliant information in alignment with quality standards for partner companies
- Conducted comprehensive training sessions for new hires on client accounts and stringent quality guidelines, specifically for Bank of America and Wells Fargo
- Conducted rigorous second-level reviews for multiple client accounts (Bank of America, Wells Fargo), ensuring accuracy and adherence to established standards
- Orchestrated and led monthly team meetings to enhance communication and reinforce compliance protocols
- Maintained a flawless 100% compliance record, meticulously avoiding errors and ensuring strict adherence to regulations
- Assisted employees and colleagues in handling personal documents, ensuring confidentiality and compliance
- Researched previous documentation as needed to complete thorough employee compliance reviews
- Reviewed Fieldglass for contractor information, guaranteeing adherence to compliance standards
- Utilized SharePoint for documentation and research, ensuring streamlined access and organization of essential information
- Managed a heavy volume of emails, ensuring prompt and accurate responses and directing information as required
- Contributed significantly to onboarding/offboarding procedures, auditing company data to identify and rectify issues and errors
- Ran daily reports and identified and resolved gaps and issues to maintain impeccable 100% compliance
- Responsively addressed employee inquiries regarding compliance regulations and procedures, ensuring clarity and adherence.
Employee Service Center HR Representative
Charter Spectrum
12.2018 - 11.2019
- Managed and navigated multiple intricate systems and databases, ensuring seamless and accurate handling of sensitive employee information
- Provided precise and compliant information while adhering to strict quality guidelines tailored to each employee's specific issue, fostering trust and reliability in HR services
- Played a key role in updating and maintaining PeopleSoft 9.0, meticulously managing personally identifiable information with strict confidentiality and accuracy
- Supported employees with navigating and processing complex procedures related to Medical Leave, FMLA, and Unemployment Claims, ensuring a smooth and supportive process during challenging times
- Administered disciplinary actions by skillfully editing and uploading necessary documentation, ensuring adherence to company protocols and legal standards
- Effectively managed a high volume of emails, chats, and calls, promptly addressing inquiries and resolving issues with professionalism and efficiency
- Executed precise payroll adjustments and corrections using Kronos, guaranteeing accurate and compliant compensation for employees
- Contributed significantly to the onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees
- Advised employees on updates to company policies and guidelines, ensuring a comprehensive understanding of evolving regulations and protocols
- Facilitated team meetings and company gatherings, fostering a cohesive and communicative work environment
- Played an integral role in the Brass Ring-Talent Management hiring process flow, ensuring a streamlined and efficient recruitment process
- Conducted I-9 verifications, maintaining legal compliance and accuracy in employment documentation.
HR Customer Service Representative
United Life Services
12.2015 - 10.2018
- Managed inbound and outbound calls, effectively scheduling appointments for new and potential clients, fostering a robust client base and expanding the company's outreach
- Conducted comprehensive risk assessments, ensuring informed decision-making and risk mitigation strategies for clients' financial security
- Provided valuable assistance to clients by offering expert guidance on underwriting information, supporting them in making well-informed decisions
- Skillfully managed the filing process for death claims, ensuring sensitivity and efficiency in assisting clients during challenging times
- Handled payroll processing efficiently, ensuring accuracy and timeliness in employee compensation
- Meticulously updated and maintained employee information in PeopleSoft, ensuring data integrity and confidentiality
- Managed invoice processing, guaranteeing accurate and timely financial transactions
- Administered employee time management using ADP, ensuring precise recording and reporting of working hours
- Played a pivotal role in the retention and renewal of policies, fostering long-term client relationships and loyalty
- Contributed to the sales process of multiple life insurance products, expanding the company's portfolio and meeting client needs
- Utilized QuickBooks proficiently, managing financial records and accounts with precision and compliance.
Customer Service Quality Assurance Specialist
Magnolia Health Plan/Centene
03.2015 - 10.2015
- Monitored a high volume of 25-40 calls daily handled by customer service agents, ensuring service quality and adherence to company standards
- Facilitated the distribution of sensitive member material, guaranteeing confidentiality and accuracy in content delivery
- Leveraged Microsoft Excel to craft detailed spreadsheets and pivot tables, analyzing company data for informed decision-making and process enhancement
- Ensured strict compliance with HIPAA guidelines, safeguarding the privacy and security of patient information
- Conducted client interviews and thorough research to optimize services for Magnolia Health Plan members, ensuring tailored and effective support
- Processed and organized daily incoming mail, managing a streamlined and efficient workflow
- Assigned and supervised daily tasks for agents, ensuring a productive and cohesive work environment
- Initiated the development of new work processes and ideas, driving innovation and efficiency within the team
- Coordinated monthly meetings, fostering communication and alignment of quality objectives
- Utilized Key Performance Indicators (KPIs) and statistical data to maintain adherence to stringent quality regulations, ensuring service excellence
- Actively participated in Magnolia Health Plan's Focus Group, contributing insights and perspectives for service improvement
- Tracked and analyzed monthly statistical information, identifying trends and opportunities for enhancement
- Conducted extensive data entry, maintaining accuracy and integrity in records and databases
- Assisted in training new hires on quality guidelines, ensuring a consistent level of service excellence across the team
- Regularly updated management on reporting changes to meet and exceed monthly performance goals
- Volunteered for additional company projects, demonstrating commitment and flexibility in supporting broader organizational goals.
Customer Service and Sales Representative
Magnolia Health Plan/Centene
01.2015 - 03.2015
- Managed a high volume of 70-100 inbound calls daily, providing prompt and effective service to clients
- Facilitated the secure and accurate distribution of sensitive member material and correspondence, ensuring confidentiality and precision in delivery
- Upgraded managed care plans for existing members, offering enhanced services and ensuring client satisfaction
- Developed functional spreadsheets to organize and analyze client data, facilitating informed decision-making for improved services
- Contributed to discharge planning by closely collaborating with clinical planners, ensuring seamless transitions for clients
- Collaborated with clinical planners to optimize and personalize healthcare plans, ensuring individualized and effective care for members
- Proactively provided outreach assistance, ensuring clients received necessary support and guidance
- Meticulously handled member requests by mailing appropriate forms, meeting client needs promptly and accurately
- Ensured strict adherence to HIPAA guidelines, guaranteeing the confidentiality and security of sensitive information
- Supported healthcare providers by offering comprehensive assistance with claim information, ensuring accurate and efficient processing
- Provided precise and comprehensive information to plan members regarding benefits, ensuring a clear understanding of available services
- Managed member payments, ensuring accuracy and timeliness in financial transactions
Education
No Degree - Business Administration
SNHU
Phoenix, AZ05.2026
High School Diploma -
Lanier High School
Jackson, MS05.2009
Skills
- Data Entry
- Excellent Written and Verbal Communication
- Microsoft Excel/Azure/Microsoft Office
- Human Resources
- Procure and Source Material
- Google Docs/Google Platform
- Documentation Review
- Quality Assurance
- Workday/PeopleSoft
- Supply Chain Distribution
- Supply Chain and Inventory Management
- Clerical Support
- Inventory Audits
- Forecast Monitoring
- Export/import International Shipping
- SAP - ERP/SAP4
- Power BI/Tableau
- Tracking Metrics
- Supplier Negotiations
- Operational Requirements
- Client Correspondence
- Managing Inventory
- Supply Chain Distribution
- Sourcing Alternative Suppliers
- Analyzing Trends
- Expense Reduction
- Material Sourcing and Distribution
- Pivot Tables
- Microsoft Tools
- Logistics Planning
- Compliance
Timeline
Supply Chain Analytics Specialist I
Albemarle
08.2022 - 08.2023
International Operations Coordinator
Wesco International
05.2022 - 08.2022
Seasonal FedEx Package Handler
FedEx Ground
10.2021 - 01.2022
Compliance Specialist
Signature Consultants
01.2020 - 10.2021
Employee Service Center HR Representative
Charter Spectrum
12.2018 - 11.2019
HR Customer Service Representative
United Life Services
12.2015 - 10.2018
Customer Service Quality Assurance Specialist
Magnolia Health Plan/Centene
03.2015 - 10.2015
Customer Service and Sales Representative
Magnolia Health Plan/Centene
01.2015 - 03.2015
No Degree - Business Administration
SNHU
High School Diploma -
Lanier High School
Similar Profiles
John ProulxJohn Proulx
R & T Technician at AlbemarleR & T Technician at Albemarle
John Patrick SandersJohn Patrick Sanders
Chemical Plant Operator at AlbemarleChemical Plant Operator at Albemarle
Bradley DauBradley Dau
Warehouse Assistant at AlbemarleWarehouse Assistant at Albemarle