Katrina Rich
Stedman,NC
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
16
16
years of professional experience
Work History
Property Manager
Taylors Creek
Fayetteville, NC
05.2019 - 02.2024
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
Assistant Property Manager
Black -Tie Realty
Fayetteville , NC
10.2015 - 04.2019
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Assisted property manager in leasing and marketing activities.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Collected first month's rent along with security deposit prior to move-in date.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
Customer Service Representative
Trident Marketing
Southern Pines, Nc
04.2008 - 03.2012
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Cornerstone Christian Acadamey
Townsend, GA08-2004
Skills
- Staff Management
- Compliance Monitoring
- Grounds Maintenance
- Tenant relations
- Property Management
- Maintenance Scheduling
- Vendor Management
- Payment Collection
- Database Management
- Legal knowledge
- Maintenance knowledge
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Knowledge of leasing and market conditions
- Customer service-focused
- Administrative Support
- Leasing and sales
- Lease Renewals
- Property Inspections
- Rent collection
Affiliations
- Love to plant flowers
- Like to search for sea shells at the beach
Accomplishments
- 01/2023 I was rewarded for Property Manger of the month.
References
References available upon request.
Timeline
Property Manager
Taylors Creek
05.2019 - 02.2024
Assistant Property Manager
Black -Tie Realty
10.2015 - 04.2019
Customer Service Representative
Trident Marketing
04.2008 - 03.2012
High School Diploma -
Cornerstone Christian Acadamey
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