Katrina Robinson
Mobile,AL
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management. Organized office professional with top-notch administrative skills and solid background in medical industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Hardworking Unit Clerk adept at scheduling appointments, managing transportation and arranging discharges. Excellent planning, problem-solving and relationship-building skills developed over 2+ years in the field. Looking for a dynamic new role with room for advancement. Computer-savvy with proven expertise in medical terms, billing procedures and laboratory testing techniques. Efficiently coordinate supplies, monitoring and dietary support for individuals with diverse medical needs. Analytical problem-solver with decisive and methodical approach.
Overview
28
28
years of professional experience
Work History
Unit Clerk
USA Medical Center
07.2021 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Charted vital signs and added telemetry strips to charts.
- Obtained and organized medical records for office visits and scheduled labs.
- Completed daily charge reconciliation to keep billing current and accurate.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for physician in the medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
MedTech
The Brennity At Daphne
03.2020 - 10.2021
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reordered medication to maintain adequate supply.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Turned and repositioned patients to prevent bedsores.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 24+ residents under long-term care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cashier Team Lead
Moonpie General Store
03.2019 - 03.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Alleviated customer service needs with policy-appropriate solutions.
Assistant Manager
Marriott
04.2004 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Patient Care Assistant
Our Southern Home
02.1996 - 06.1998
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Gathered medical information, weight and height measurements and vital signs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Aided physicians in wound care and patient assessments.
- Logged and filed classified documents.
- Coordinated and processed personnel files and medical records.
Education
Some College (No Degree) -
Bishop State Community College
Mobile, ALHigh School Diploma -
Murphy High School
Mobile, AL05.1994
Skills
- Regulatory Documentation
- Adaptable and Flexible
- Cerner
- Microsoft Word & Excel
- Equipment Troubleshooting and Maintenance
- Scheduling Labs
- Collecting Medical Samples
- Admitting Management
- Teamwork and Collaboration
- Arranging Transportation
- Documenting Vital Signs
- Preparing Charts
- Multi-Line Phone Systems
- Organization and Time Management
- Pharmacy Correspondence
- Office Coordination
- Collecting Patient Specimens and Tests
- Business Correspondence
- Retrieving Medical Records
- Patient Billing Support
- Vitals Documentation
- Replenishing Inventory
- Records Scanning
- Electronic Charting
- Scheduling Tests and Procedures
- Computer Proficiency
- Dietary Restrictions
- Answer Telephones
- Patient Health Information Access
- Documentation Skills
- Transfer Coordination
- Medical Records Verification
- Office Supplies and Inventory
- Data Entry Software
- Arranging Discharges
- Medical Terminology
- Chart Updating
- Supply Restocking
- Calendar and Appointment Management
- Faxing Orders
- Message and Report Transcription
- Patient Referral
- Transcribing Orders
Timeline
Unit Clerk
USA Medical Center
07.2021 - Current
MedTech
The Brennity At Daphne
03.2020 - 10.2021
Cashier Team Lead
Moonpie General Store
03.2019 - 03.2020
Assistant Manager
Marriott
04.2004 - 08.2006
Patient Care Assistant
Our Southern Home
02.1996 - 06.1998
Some College (No Degree) -
Bishop State Community College
High School Diploma -
Murphy High School
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