PERSONAL ADVISOR/SCHEDULER
Tj McDermott Transportation
Kearny
10.2017 - 12.2022
- Answering incoming telephone calls/emails forward and transfers accordingly with detailed message taking
- Scheduling 50+ loads per week accordingly to pickup/delivery appointments and distance
- Scheduling all meetings for customers/new carriers
- Scheduling all monthly payments and keeping track of amounts paid
- Coordinating and resolving long/short term planning and scheduling customer issues
- Coordinated all drivers work schedules
- Entered all orders into software
- Billed out orders to specific customers once load has finished
- Collected payments from every load delivered
- Kept track and matched all purchases from company via quickbooks
- Enter all loads into daily log book so drivers know what products they are delivering daily
- Filed all invoices/paperwork
- Completed payroll for office and drivers weekly
- Sent out monthly statements to all customers
- Responded to daily carrier requests with information about assistance and timeframes
- Trained all new employees on scheduling pick ups/delivery appointments
- Supervised staff and equipment locations and ensured coordination of services timely
- Arranged for necessary repairs to restore services and schedules
- Managed client portfolios, kept client plans up-to-date.