Katrina Roe
Elizabethtown,KY
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Beacon Psychological Services
Camp Hill, PA
08.2010 - 12.2012
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
Team Lead Sales Associate
Goodwill
Camp Hill, PA
11.2009 - 05.2011
- Monitored inventory levels to ensure adequate stock was available at all times.
- Enforced policies regarding safety procedures in the workplace.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Trained new staff in customer service protocols and product knowledge.
- Resolved customer complaints quickly and efficiently.
- Performed daily spot checks of store shelves to ensure proper product placement.
- Provided leadership, guidance, and direction to team members.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained attractive merchandise displays to maximize purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
Cashier
Mcdonalds
Carlisle, PA
06.2009 - 11.2009
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier
Jo-Ann Fabric
Camp Hill, PA
02.2008 - 01.2009
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
Barista Shift Supervisor
Barnes and Nobles
Camp Hill, PA
12.2005 - 02.2008
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Maintained a clean and well-stocked work area throughout shifts.
- Received payments from customers and returned correct change when necessary.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Provided support during peak hours by running drinks or helping out on the register.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Inspected coffee brewing equipment to ensure proper functioning.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Education
High School Diploma -
Camp Hill Senior High School
Camp Hill, PA05-2008
Skills
- Appointment confirmation
- Office Organization
- File Organization
- Scheduling appointments
- Time Management
- Telephone Etiquette
Timeline
Front Desk Receptionist
Beacon Psychological Services
08.2010 - 12.2012
Team Lead Sales Associate
Goodwill
11.2009 - 05.2011
Cashier
Mcdonalds
06.2009 - 11.2009
Cashier
Jo-Ann Fabric
02.2008 - 01.2009
Barista Shift Supervisor
Barnes and Nobles
12.2005 - 02.2008
High School Diploma -
Camp Hill Senior High School
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