Katrina Rossell
Ocean City,MD
Summary
I have over 15 plus years experience in working, the restaurant business. I have worked every position, there is . I also am a resident of Ocean City . I have filled in , even bartending at Cowboy Coast . Before it closed . I have my own business. I am flexible, responsible , and very positive person. I am a mother of 4 . Looking for a partime job , to utilize my skills .
Overview
4
4
years of professional experience
Work History
Server Assistant
Ruth Chris Steakhouse
Berlin MD
09.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Owner and Opp.
BeachBaeBeauty LLC
Ocean Pines MD
12.2022 - Current
- Maintained consistent workflow in business activities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
Partime Assistant Manager
Rue 21 Store 195
Ocean City, MD
05.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Kitchen Staff Member and Partime Bar Assistant
Cork Bar & Restaurant
Ocean City, MD
09.2022 - 11.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Supported fellow bartenders during high-stress situations by stepping in wherever help was needed most urgently, whether it was taking orders or cleaning up spills.
- Contributed to efficient operations by consistently restocking bar supplies and ingredients as needed.
- Displayed excellent multitasking abilities during busy nights juggling customer orders, cash handling, and drink preparation.
Front House Manager and Hostess
Tequila Frogs
Ocean City MD
03.2021 - 08.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Education
Stylist Certification - Hair Skin And Nails
Maryland State Cosmetology
Maryland 08.2018
High School Diploma -
Fredrick Douglass High School
Upper Marlboro, MD06.1998
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Responsible and trustworthy
- Hospitality service expertise
- Flexible schedule
- High volume dining
- Food running
- Guest relations management
- POS system operation
- Dining area maintenance
- Table setting knowledge
Timeline
Server Assistant
Ruth Chris Steakhouse
09.2024 - Current
Owner and Opp.
BeachBaeBeauty LLC
12.2022 - Current
Kitchen Staff Member and Partime Bar Assistant
Cork Bar & Restaurant
09.2022 - 11.2022
Partime Assistant Manager
Rue 21 Store 195
05.2022 - 03.2023
Front House Manager and Hostess
Tequila Frogs
03.2021 - 08.2021
Stylist Certification - Hair Skin And Nails
Maryland State Cosmetology
High School Diploma -
Fredrick Douglass High School