Katrina Rothwell
Y
Ashland,KY
Summary
Accomplished Paralegal with a proven track record at Natasha L. Kinnan, PSC, enhancing case efficiency and client satisfaction through expert legal research and effective communication. Demonstrates exceptional document preparation and interpersonal skills, contributing to a 30% increase in firm productivity. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Legal professional with strong skills in writing, organizing and project managing cases related to Family law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Paralegal
Natasha L. Kinnan, PSC
Catlettsburg, Kentucky
01.2024 - Current
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Conferred with clients and other involved parties to gather and track case information.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Interviewed clients to obtain information relevant to cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed approximately 40 incoming calls per day from clients.
Project Assistant
Nelson Mullins
Huntington, West Virginia
10.2022 - 01.2024
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Researched and analyzed data to support project-related decisions.
- Handled administrative duties, filing, and errands.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Completed multiple tasks simultaneously to optimize project completion.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Edited and proofread legal documents to verify accuracy.
- Managed 20 incoming calls, emails and faxes per day from clients and other companies.
Legal Secretary
Frye and Troxler, PSC
Russell, KY
03.2022 - 10.2022
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Received and placed telephone calls to clients and prospective clients.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Scheduled and made appointments for 3 attorneys.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Created and printed legal documents for attorneys to review.
Legal Secretary
Warnock and Warnock
Greenup, Kentucky
11.2021 - 03.2022
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Received and placed telephone calls to clients and prospective clients.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Diligently edited legal correspondence for grammar and spelling.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Managed approximately 30 incoming calls, emails and faxes from clients and other counsel.
Technical Support Representative
AT&T Mobility
Grayson, KY
07.2017 - 11.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Managed over 100 calls per day from clients.
Education
Associate of Science - Paralegal Studies
Sullivan University
Louisville, KY 08.2020 - 10.2022
Skills
Timeline
Paralegal
Natasha L. Kinnan, PSC
01.2024 - Current
Project Assistant
Nelson Mullins
10.2022 - 01.2024
Legal Secretary
Frye and Troxler, PSC
03.2022 - 10.2022
Legal Secretary
Warnock and Warnock
11.2021 - 03.2022
Associate of Science - Paralegal Studies
Sullivan University
08.2020 - 10.2022
Technical Support Representative
AT&T Mobility
07.2017 - 11.2021
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