Katrina Ruedy
North Pole
Summary
Dedicated and driven job seeker with a strong desire to provide for my family. Hardworking and enthusiastic professional well-versed in every aspect of successful work. Ability to stay on top of current and anticipated demands, swiftly realigning tasks to address any needs that arise. Committed to first-rate communication and focused on team success. Eager to secure an entry-level position as a Customer Service Representative . Strong organizational skills and a passion for achieving company goals, ready to contribute to the success of the team.
Overview
20
20
years of professional experience
Work History
Cook/Customer Service Representative
Foundation Health Fairbanks Memorial Hospital
02.2021 - Current
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Monitored food quality and presentation to maintain high standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Manager
GD Services
01.2018 - 06.2020
- I was in charge of a team that manufactured our products and assisted in the harvesting and cultivation of our product
- It was a hands on position
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Student Loan Forgiveness
02.2016 - 02.2018
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Cook
Grizzli's Italian Bistro
04.2015 - 09.2017
- Cooking, Cleaning, Serving, Hostessing, Waitress, Stocking
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cook
NAF
09.2004 - 08.2011
- Prepare and cook to order a variety of foods that require only a short preparation time
- May take orders from customers and serve patrons at counters or tables
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
South Saint Paul Senior High School
South Saint Paul, MN06-1981
Skills
- Food handling
- Sanitation
- Food presentation
- Surface cleaning
- Complaint resolution
- Scheduling
- Account updating
- Retail sales customer service
- Sales expertise
- Team collaboration
- Decision-making
- Data collection
- Multi-task management
- Team development
- Hospitality and accommodation
- Problem-solving
- Punctuality and reliability
Timeline
Cook/Customer Service Representative
Foundation Health Fairbanks Memorial Hospital
02.2021 - Current
Manager
GD Services
01.2018 - 06.2020
Customer Service Representative
Student Loan Forgiveness
02.2016 - 02.2018
Cook
Grizzli's Italian Bistro
04.2015 - 09.2017
Cook
NAF
09.2004 - 08.2011
High School Diploma -
South Saint Paul Senior High School
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