Katrina SALAS
Montclair,CA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
Work History
Sales Assistant
GCC America
Walnut
08.2024 - 12.2024
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Recommended, selected and located merchandise based on customer desires.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Greeted customers to determine wants or needs.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Assisted customers with returns, exchanges and refunds.
- Processed orders accurately and efficiently using QBE
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered inbound calls, chats and emails to facilitate customer service.
Meat and Seafood Clerk
Stater Brothers Markets
Montclair
02.2023 - 06.2024
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Trained new employees on food safety guidelines such as proper handling techniques and temperature controls.
- Recommended, selected and located merchandise based on customer desires.
- Ordered inventory from suppliers on a weekly basis to maintain adequate stock levels.
- Maintained proper food temperatures for various products.
- Rotated product stock regularly so that older items were used first.
- Received deliveries from vendors ensuring that all items ordered were present in each shipment.
- Weighed, priced, packaged and labeled various types of meat and seafood products accurately before displaying them on shelves or refrigerators.
- Promoted special offers and discounts to encourage additional purchases.
Sales Assistant
National Flooring Products
Ontario
06.2022 - 01.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Provided excellent customer service to clients in person and over the phone.
- Performed regular price checks to ensure competitive pricing.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed special orders for out-of-stock items when necessary.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Accepted and completed cash, check and credit card payments.
Case Manager
American Honda Motor Co
Chino, CA
09.2021 - 01.2023
- Followed up with customers to ensure their requests were addressed properly.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified and escalated priority issues as needed.
- Investigate customers concerns
- Communicated with service advisors and DPSM to determine resolution
Administrative Assistant/ Sales Support
Alarmax
Ontario, CA
03.2017 - 08.2021
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
Education
Hillside High School
Upland, CASkills
- Team support and assistance
- Display building
- Merchandising proficiency
- Processing payments
- Cash register operation
- Cash handling
- Multi-task management
- Punctuality and reliability
Timeline
Sales Assistant
GCC America
08.2024 - 12.2024
Meat and Seafood Clerk
Stater Brothers Markets
02.2023 - 06.2024
Sales Assistant
National Flooring Products
06.2022 - 01.2023
Case Manager
American Honda Motor Co
09.2021 - 01.2023
Administrative Assistant/ Sales Support
Alarmax
03.2017 - 08.2021
Hillside High School
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