Katrina Salyards
Office/Admin
Sherman,TX
Summary
Organized, personable, and dependable candidate who is successful at managing multiple priorities with a positive attitude. Committed to delivering excellence in all facets of customer service and administrative support. Seeking to maintain full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Independent Contractor
Cate & Rainn LLC
Sherman, TX
10.2023 - 10.2024
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
CSR - Remote
Conduent
Eufaula , OK
11.2022 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- 100% Customer satisfaction.
Medical Assistant
Shannon Medical
San Angelo, Texas
09.2021 - 08.2022
- Worked in Covid- Drive-through Testing site, swabbing for Covid, flu, and strep throat, placed swabs in lab bags to be picked up; explained to patient when to expect results.
- Directed patients to exam rooms, obtained vitals, medication information, medical history, and fielded questions to prepared for physician examinations.
- Performed clerical duties, such as Epic data entry, answering phones, filing and making daily charts.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Adhered to strict HIPPA laws.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Senior Bank Teller
Trustmark Bank
Olive Branch, Mississippi
09.2017 - 06.2021
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries, emails, developed correspondence letters and memos.
- Received car loan, home loan and other payments and posted to accounts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Teamed with branch personnel to receive Presidential Award for 2017, 2018, 2019 and 2020. Received Branch of the Year award 2018, Branch of the Quarter 2019.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained energy and enthusiasm in fast-paced environment.
Shift Supervisor
SUBWAY Restaurants
Wood River, Big Springs, and Olive Branch, Nebraska And Mississippi
07.2012 - 11.2017
- Assisted upper management with daily operations to meet standards of service and quality.
- Top seller for add ons.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Delegated tasks to employees and monitored activities and task completion.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities. Meet and surpass expected demands.
Bank Teller
Heritage Bank
Wood River, Nebraska
07.2012 - 12.2012
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
Medical Coding And Billing Certification - Medical Coding And Billing
Penn Foster Career School
Scranton, PA 01.2022 - Current
High School Diploma - High School
Alamogordo Senior High
Alamogordo, NM 08.1980 - 05.1983
Skills
Empathetic & compassionate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementWork from home optionHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingPaid time offCompany CultureTimeline
Independent Contractor
Cate & Rainn LLC
10.2023 - 10.2024
CSR - Remote
Conduent
11.2022 - 05.2023
Medical Coding And Billing Certification - Medical Coding And Billing
Penn Foster Career School
01.2022 - Current
Medical Assistant
Shannon Medical
09.2021 - 08.2022
Senior Bank Teller
Trustmark Bank
09.2017 - 06.2021
Shift Supervisor
SUBWAY Restaurants
07.2012 - 11.2017
Bank Teller
Heritage Bank
07.2012 - 12.2012
High School Diploma - High School
Alamogordo Senior High
08.1980 - 05.1983
References
References:
Bethany Sandoval, Owner, Cate & Rainn LLC, 405.474.8342 bsandoval@cateandrainn.com
Janay Plunkett, Payroll Administrative Assistant, 901.319.3700, Plunkettjanay@gmail.com
George Sago, VP, Community Mortgage Lender BankPlus, 662.890.3130, georgesago@bankplus.net
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