Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Sander

Duluth,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Team Member

Caribou Coffee
07.2022 - 07.2023
  • Provides incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Hand-crafts beverages to order per Caribou standard operating procedures
  • Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
  • Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
  • Differentiates between problems that can be solved directly and when to ask for leader support
  • Managing multiple priorities and willingly taking direction from leaders

Front End Supervisor/Manager

Savers
10.2019 - 05.2022
  • Acts as the Manager on Duty and is a mentor, leader and store opener/closer
  • The FES makes sure customers and donors are taken care of and delegates duties to team members
  • Responsible for daily deposits and cash handling
  • Managed and lead upwards to 20 cashiers
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Mentored team members to enhance professional development and accountability in workplace
  • Maintained accurate records of sales and financial transactions
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Trained newly hired sales team in upselling techniques
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths

Manager

Rockin' Rolls
07.2019 - 10.2019
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance
  • Onboarded new employees with training and new hire documentation
  • Improved safety procedures to create safe working conditions for workers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules, and monitored performance
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement

Core Member

PetSmart
05.2019 - 08.2019
  • Contributed to team success by completing jobs quickly and accurately
  • Developed strong customer service and product knowledge skills to enhance individual and team performance
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Monitored and verified all merchandise was properly priced and labeled
  • Maintained productive, efficient approach to all tasks
  • Learned all required tasks quickly to maximize performance
  • Operated register to process payments and collect cash payments for order totals

Shift Leader/Cashier

Pretzelmaker
07.2018 - 02.2019
  • Greeted customers entering thestore and responded promptly to customer needs
  • Counted money in cash drawers at thebeginning and end of shifts to maintain accuracy
  • Learned duties for various positions and provided backup at key times
  • Trained new employees and delegated daily tasks and responsibilities

Education

BBA - Business Management

University of Minnesota
Duluth, MN
05.2026

Associate of Arts -

University of Minnesota - Duluth
Duluth, MN
05.2024

High school diploma -

Sauk Rapids-Rice High School
Sauk Rapids, MN
05.2019

Skills

  • Customer Service
  • Google Docs
  • Familiar with Microsoft Office
  • Food Service
  • Call Answering and Routing
  • Answer Telephone Calls
  • Time Management
  • Management Experience
  • Supervising Experience
  • Leadership
  • Cash handling
  • POS
  • Menu Planning
  • Greet Visitors
  • Verbal and Written Communication
  • Performance Improvement

Timeline

Team Member

Caribou Coffee
07.2022 - 07.2023

Front End Supervisor/Manager

Savers
10.2019 - 05.2022

Manager

Rockin' Rolls
07.2019 - 10.2019

Core Member

PetSmart
05.2019 - 08.2019

Shift Leader/Cashier

Pretzelmaker
07.2018 - 02.2019

BBA - Business Management

University of Minnesota

Associate of Arts -

University of Minnesota - Duluth

High school diploma -

Sauk Rapids-Rice High School

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Katrina Sander