katrina Savage
Versailles,IN
Summary
Dynamic Patient Access Representative with a proven track record at Kings Daughters Hospital, excelling in insurance verification and patient registration. Recognized for enhancing customer satisfaction through effective problem-solving and strong empathy. Committed to regulatory compliance and process improvement, ensuring a seamless patient experience while maintaining data security and confidentiality.
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in Desired Position role.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Kings Daughters Hospital
08.2023 - Current
- Managed patient check-in processes to ensure accurate data entry and efficient service delivery.
- Assisted patients with insurance verification and financial inquiries, enhancing overall customer satisfaction.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times for patients.
- Educated patients on hospital services and resources, promoting informed decision-making regarding their care options.
- Collaborated with clinical staff to streamline patient flow and improve communication across departments.
- Resolved patient concerns effectively, contributing to a positive experience and fostering trust in hospital services.
- Monitored compliance with healthcare regulations during patient interactions, ensuring adherence to organizational policies.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Home Health Aide
Home Helpers
10.2019 - 08.2023
- Provided personalized care to clients, assisting with daily living activities and ensuring comfort.
- Monitored client health status, reporting changes to healthcare professionals for timely intervention.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Maintained accurate records of patient care activities and progress notes for compliance purposes.
Education
High School Diploma -
South Ripley Jr/sr High
Versailles, IN05.2007
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Flexible schedule
- Eligibility determination
- Conflict resolution
- Payment processing
- Information collection
- Registration management
- Work quality evaluation
- System updating
- Referral coordination
- Pre-admission requests
- Fee collection
- Financial procedures adherence
- Process improvement
- Regulatory compliance
- Resource allocation
- Paging systems
- Friendly and outgoing
- Verbal and written communication
- Data entry
- Policy understanding
- Admitting coordination
- Patient feedback management
- Health insurance knowledge
- Privacy regulations knowledge
- Patient identity verification
- Registration and scheduling
- Attention to detail
- Caring and empathetic
- Medical insurance
- Calm and effective under pressure
- Insurance authorizations
- Patient documentation
- Punctual and hardworking
- Insurance verifying
- Administrative and office support
- Patient interviewing
- Resolving problems
- Multi-line telephone systems
- Data collection
- Gathering information from patients
- Patient confidentiality and data security
- Payment collection
- Documenting and recording information
- Explaining policy and procedures
- Claims handling and coverage verification
- Communicating to patients and families
- 50 WPM typing speed
- Records management
- Document filing
- Medical history documentation
- Patient intake
- Word processing
- Health information Access management
- Providing information and resources
- Reliability and dedication
- Interpreting physician orders
Timeline
Patient Access Representative
Kings Daughters Hospital
08.2023 - Current
Home Health Aide
Home Helpers
10.2019 - 08.2023
High School Diploma -
South Ripley Jr/sr High