Katrina Schrader
Dunnellon,FL
Summary
Dynamic leader with proven expertise in orientating and training, and exceptional team collaboration skills. At Stewart's Shops and Dollar General, I spearheaded operational strategies and risk management, significantly enhancing sales performance and customer satisfaction. Skilled in multitasking and decision-making, I excel in fast-paced environments, driving team success and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Stewart's Shops
Glenville, NY
02.2013 - 10.2024
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Manager
Dollar General
Cobleskill, NY
04.2005 - 12.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Cobleskill High School
NY05-1994
Skills
- Sales Performance Tracking
- Budget assistance
- Recruiting and interviewing
- Promotional planning
- Team collaboration
- Google drive
- Sales monitoring
- Multitasking and organization
- Workplace safety compliance
- Customer service
- Workload management
- Decision-making
- Inventory management
- Cost control
- Orientating and training
- Employee scheduling
- Team leadership
- Money handling
Certification
- Food Safty
Timeline
Assistant Manager
Stewart's Shops
02.2013 - 10.2024
Manager
Dollar General
04.2005 - 12.2012
- Food Safty
High School Diploma -
Cobleskill High School
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