Katrina Shelton
St Louis,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative PAC 1
Spectrum
03.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Specialty Equipment Technician
Medical West Respiratory
11.2020 - 03.2022
- HANDLE INBOUND PHONE CALLS TROUBLE SHOOT PT EQUIPMENT SEND OFF MACHINES TO BE FIXED, HANDLE PROCESSSING OF PAPER WORK
- MAKE OUTBOUND CALL IN REGARDS TO ORDERS TO DOCTORS OFFICE
- PULL PATIENT REPORTS FOR INSURANCE AND COMPLIANCE
- TRAIN NEW HIRES PROVIDE TEAM WITH NEEDED INFORMATION AND HELPFUL GUIDES
- ANSWER PT QUESTIONS AND TEAM QUESTIONS.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
Customer Service Representative
Lumeris Healthcare
04.2019 - 11.2019
- Handle 50+ inbound phone calls, go over claims processing and member benefits
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Investors Services
TD Ameritrade
11.2018 - 04.2019
- Handle inbound calls from clients asking about stock market, also did basic account troubleshooting password reset, also got clients to correct departments with warm transfers
- Managed high-volume client portfolios, accurately executing trades and monitoring performance on their behalf.
- Facilitated clear communication between clients, advisors, portfolio managers, maintaining open channels for informed decisions.
Education
S t L in pharmacy technician -
St Louis College of Health Careers
St Louis, MO01.2013
Skills
- Technical Support
- Order Entry
- Customer service
- Leadership
- Medical Office Experience
- EMR Systems
- Insurance Verification
- Data Entry
- Customer Service
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Order Processing
Timeline
Customer Service Representative PAC 1
Spectrum
03.2023 - 04.2024
Specialty Equipment Technician
Medical West Respiratory
11.2020 - 03.2022
Customer Service Representative
Lumeris Healthcare
04.2019 - 11.2019
Investors Services
TD Ameritrade
11.2018 - 04.2019
S t L in pharmacy technician -
St Louis College of Health Careers
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