Katrina Shotswell

Sunrise Senior Living

06.2021 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.