KATRINA SIMONI
Sioux City,IA
Summary
Meticulous Human Resources management professional bringing 15 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning. Committed to promoting diversity and inclusion in employee relations. Detailed Director with expertise in regulations, compliance and safety procedures. Reliable and capable of successfully resolving conflicts and complaints. Looking for a new role where honesty and dedication will be highly valued. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Overview
19
19
years of professional experience
Work History
Area Director
Lunchtime Solutions
03.2024 - Current
- Directed operational strategies to optimize food service delivery across multiple school locations.
- Implemented training programs for staff, enhancing team performance and service quality.
- Developed budget management processes, ensuring cost-effective resource allocation.
- Oversaw compliance with state and federal regulations related to food safety and nutrition standards.
- Led initiatives that improved customer satisfaction ratings through enhanced menu offerings and service delivery.
- Fostered a culture of continuous improvement among staff, resulting in increased employee engagement and retention rates.
Director
Woodbury County Jail And Juvenile Detention Center
02.2018 - Current
- Conducted all employee hiring and exit interviews
- Evaluated staff performance at multiple facilities and made recommendations for training improvement
- Oversaw new employee onboarding procedures from initial training to skill development
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
- Provided employee relations training to management, covering engagement, documentation and performance evaluation
- Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Assistant General Manager
Pizza Ranch
06.2017 - 02.2018
- Motivated and led team members to work together to achieve targets
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Limited utility, equipment, labor and food expenses by implementing cost-control strategies
Residential Counselor
Department Of Corrections
08.2016 - 07.2017
- Responded to crisis situations in a speedy, knowledgeable and level-headed manner
- Supervised and inspected inmates' rooms and premises for illegal items
- Planned educational and training programs for offenders
- Observed and recommended special community services rehabilitation to support offenders
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision
- Checked residential probationers for adherence to curfew and compliance with rules
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems
- Developed professional relationships with offenders through home, school, detention and community visits
Manager
4 Brothers Grill And Bar
06.2015 - 08.2016
- Monitored all FOH staff certifications to ensure compliance with industry standards
- Managed all front of house certifications and re-certifications
- Handled guest complaints, maintaining a positive dining experience for everyone
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests
- Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly
- Ordered and shelved weekly sale items for customers
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Scheduled and directed staff in daily work assignments to maximize productivity
Manager
Outback Steakhouse
08.2006 - 08.2015
- Mentored front of house personnel on company policies customer service techniques and professional communication
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
- Trained workers in every position, including food preparation, money handling and cleaning roles
Education
Bachelor of Science - Behavioral Science, Human Resources
Bellevue University
Bellevue, NECNA - undefined
Tristate Nursing
Sioux City, IAMaster of Science - Behavioral Sciences, Human Resources
Bellevue University
Bellevue, NE01.2166
Skills
- Restaurant operations oversight
- Culinary menu design
- Customer service excellence
- Operational efficiency management
- Talent acquisition proficiency
- Reliable job tenure
- Team leadership
- Proficient in task management
- Employee training expertise
- Recruitment and onboarding
- Cost management in labor and food
- Skilled in team management
- Responsive to change
- Service-oriented
- Influencer marketing
- Continuous improvements
- Program leadership
Timeline
Area Director
Lunchtime Solutions
03.2024 - Current
Director
Woodbury County Jail And Juvenile Detention Center
02.2018 - Current
Assistant General Manager
Pizza Ranch
06.2017 - 02.2018
Residential Counselor
Department Of Corrections
08.2016 - 07.2017
Manager
4 Brothers Grill And Bar
06.2015 - 08.2016
Manager
Outback Steakhouse
08.2006 - 08.2015
CNA - undefined
Tristate Nursing
Master of Science - Behavioral Sciences, Human Resources
Bellevue University
Bachelor of Science - Behavioral Science, Human Resources
Bellevue University