Katrina Simpson
Healthcare Administrative Assistant
Concord,CA
Summary
Dedicated healthcare administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for healthcare and sales professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Administrative Assistant
Max Haws, DDS
Santa Barbara, CA
05.2020 - 09.2020
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated front office duties, including customer service, patient scheduling and billing.
Human Resources Legal Assistant
Church Of Jesus Christ Of Latter-Day Saints
Salt Lake City, UT
07.2019 - 05.2020
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Completed employee authorization documents and managed recordkeeping.
- Ensured the legal department's international employee's work authorization documents were current and to aid the employee in staying legally employed and compliant
- Assisted with and conducted investigations of work place misconduct
Administrative Assistant
Ear, Nose, Throat & Sinus Clinic, LLC
North Platte, NE
05.2011 - 08.2016
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Communicated with patients regarding payments on outstanding accounts.
- Converted paper charts into digital files and uploaded to EMR system.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Provided remote online support to administrative and clerical employees in 2014 to 2015
Education
Bachelor of Science - Entrepreneurial Management
BYU-Idaho
Rexburg, ID 08.2015 - 04.2019
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT 12.2020 - 06.2021
Skills
Spreadsheet management
Office administration
Administrative support
Legal administrative support
Program files maintenance
Filing and data archiving
Physician billing
Marketing
Records management
Employee training and development
Human resource laws
Patient Scheduling
Timeline
MBA - Healthcare Management
Western Governors University
12.2020 - 06.2021
Administrative Assistant
Max Haws, DDS
05.2020 - 09.2020
Human Resources Legal Assistant
Church Of Jesus Christ Of Latter-Day Saints
07.2019 - 05.2020
Bachelor of Science - Entrepreneurial Management
BYU-Idaho
08.2015 - 04.2019
Administrative Assistant
Ear, Nose, Throat & Sinus Clinic, LLC
05.2011 - 08.2016