Katrina Slocum
Bells,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Boutique Owner
Charming Grace Boutique
03.2020 - Current
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Arranged special marketing initiatives and in-store promotions to successfully bring in customers.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Cash Application Specialist
Duraserv Corp
08.2018 - 04.2020
- Responsible for daily cash posting for 7 bank accounts
- Entered in all credits (tax, Pricing, sale reversals)
- Created paperless files for all checks and bank records
- Responsible in providing Daily Cash Tracking report to CEO
- Helped Accounts Receivable in account reconciliation/research
- Assist in month end close.
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Used data entry skills to accurately document and input statements.
Secretary III
Los Angeles County Department of Public Works
11.2017 - 08.2018
- Proofreading, formatting, and packaging letters, memos, A-memos, board letters, and other correspondence
- Tracking and processing Performance evaluations
- Scheduling meetings, and screening phone calls
- Timekeeper for unit and ordering supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Senior Typist Clerk
Los Angeles County Department of Children and Family Services
08.2014 - 11.2017
- Clerical duties included but not limited to, typing, data entry, answering the phone, keeping accurate log reports, organizing filing system
- Assign referrals to social workers
- Keep accurate count of referrals and assignments
- Due Diligence Search Clerk used computer programs to try and locate parent's whereabouts which were unknown
- Make phone calls to all personal phone numbers found and contacted employers for employment verification.
Intermediate Typist Clerk
Los Angeles County Department of Social Services
02.2013 - 08.2014
- Working in scanning unit
- Complete scanning, quality control and validation of documents
- Maintained confidentiality in all respects to confidential information.
Education
Teaching And Accounting
Antelope Valley College
Lancaster, CAHigh School Diploma -
Littlerock HighSchool
Littlerock, CA06.1997
Skills
- Competitor Analysis
- Marketing strategy
- Client Relationship Building
- Business Development
- Marketing and Promotions
- Business growth strategies
- Customer Service
- Quality Assurance
- Driven and Determined
- Social Media Marketing
- Bookkeeping
References
Upon Request
Timeline
Boutique Owner
Charming Grace Boutique
03.2020 - Current
Cash Application Specialist
Duraserv Corp
08.2018 - 04.2020
Secretary III
Los Angeles County Department of Public Works
11.2017 - 08.2018
Senior Typist Clerk
Los Angeles County Department of Children and Family Services
08.2014 - 11.2017
Intermediate Typist Clerk
Los Angeles County Department of Social Services
02.2013 - 08.2014
Teaching And Accounting
Antelope Valley College
High School Diploma -
Littlerock HighSchool
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