Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Smith

Katrina Smith

Longmont,CO

Summary

Dynamic Front Desk Agent with proven expertise at Crestline Hotels, excelling in guest relations and problem-solving. Recognized for enhancing customer satisfaction through personalized service and efficient reservation management. Skilled in cash handling and time management, consistently fostering positive experiences that drive repeat business. Committed to delivering exceptional hospitality in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Front Desk Agent

Crestline Hotels
03.2023 - Current
  • Greeted and assisted guests with check-in and check-out procedures
  • Managed front desk operations, ensuring smooth guest experiences
  • Handled incoming calls and inquiries, providing information efficiently
  • Collaborated with housekeeping to ensure room readiness for arrivals
  • Resolved guest complaints promptly to enhance satisfaction levels
  • Processed reservations using property management systems accurately
  • Maintained cleanliness and organization of front desk area
  • Supported team members in daily tasks to improve workflow
  • Collected room deposits, fees, and payments.

Cashier

Goodwill
10.2022 - 05.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
  • Assisted in training new staff on register operations and customer engagement techniques.
  • Implemented strategies to minimize checkout wait times, enhancing overall service efficiency.
  • Organized merchandise displays to promote sales and improve store aesthetics.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Front Desk Agent

Candlewood Suites Hotel
05.2022 - 10.2022
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

General -

Mt Eden High School
Hayward, CA
06.1991

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Hospitality service expertise
  • Guest relations
  • Guest accommodations
  • Listening skills
  • Reservation systems
  • Microsoft office
  • Front office support
  • POS systems
  • Clerical duties
  • Room assignments
  • Registration processing
  • Hospitality best practices
  • Registration
  • Reservations
  • Conflict management
  • Mail and packages
  • Transaction processing
  • Team building
  • Lobby oversight

Timeline

Front Desk Agent

Crestline Hotels
03.2023 - Current

Cashier

Goodwill
10.2022 - 05.2023

Front Desk Agent

Candlewood Suites Hotel
05.2022 - 10.2022

General -

Mt Eden High School

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