Katrina Smith
Case Manager
Conway,AR
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Case Manager
Independent Living Services
05.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Monitored program performance and outcomes for successful delivery of services.
- Maintain files on a yearly, plan basis.
- Communicate with guardians and families.
- Communicate needs to instructional staff.
- Administer medications as needed.
- Update center wide paperwork as needed.
Direct Support Professional
Independent Living Services
11.2018 - 05.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Educated clients and family members on relevant topics to support independent living.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Teacher Assistant
Conway Human Development Center
08.2015 - 11.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with guardians to keep informed.
Direct Support Professional
Conway Human Development Center
09.2010 - 08.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Education
No Degree - Psychology
Arkansas Tech University
Russellville, ARSkills
- Progress Evaluation
- Program Development
- Eligibility Assessments
- Emotional Awareness
- Patient Assessments
- MS Office
- Income Verification
- Case Planning and Management
- Treatment Planning
- Multitasking and Organization
- Conflict Resolution
- Data Entry and Analysis
- Verbal and Written Communication
- Annual Case Review
- Telephone Etiquette
- Reading Comprehension
- Case Management Tracking
- Case Notes
- Team Meetings
- Independent Living
- Program Eligibility
- Documentation
Timeline
Case Manager
Independent Living Services
05.2021 - Current
Direct Support Professional
Independent Living Services
11.2018 - 05.2021
Teacher Assistant
Conway Human Development Center
08.2015 - 11.2018
Direct Support Professional
Conway Human Development Center
09.2010 - 08.2015
No Degree - Psychology
Arkansas Tech University
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