Katrina Smith
Orlando,Fl
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Dial America
01.2020 - 03.2023
- Contacting customers or clients with overdue debts to negotiate payment arrangements or settlements
- Documenting all communication with debtors and maintaining accurate records of all collections activities
- Providing excellent customer service and handling difficult situations with professionalism and empathy.
Talent Acquisition Specialist
Capital Homes Georgia
05.2017 - 01.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Healthcare Customer Service Representative
24/7 Intouch
09.2016 - 04.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Arts -
Valencia College
Orlando, FL05.2014
Skills
- Strong communication and interpersonal skills
- Strong negotiation skills
- Recruitment Planning
- Talent Management
- Collective Bargaining Agreements
- Salary and Benefits Negotiations
- Applicant Tracking Systems
- Recruitment
- Account Reconciliation
- Patient Greeting
- Medical Billing
- Interpreting Physician Orders
Timeline
Collections Specialist
Dial America
01.2020 - 03.2023
Talent Acquisition Specialist
Capital Homes Georgia
05.2017 - 01.2020
Healthcare Customer Service Representative
24/7 Intouch
09.2016 - 04.2017
Associate of Arts -
Valencia College
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